Director of Training Development – BWW and BWW GO

This position supports brand standards and field operations team by curating best-in-class applied training learning programs for both company and franchise teams in Buffalo Wild Wings sports bars and BWW GO restaurants. This position is responsible for leading and developing a high caliber team and ensuring core learning materials are produced on a timely basis that are relevant, effective and simple for the sports bar and restaurant operations to execute. This role leads the development of the BWW Brand Operations Standards Manuals, new restaurant opening programs and key people development initiatives in support of driving execution, retention, upward mobility and profitability.  

RESPONSIBILITIES: 

• Lead the creation of role-based, blended learning solutions for for company-owned and franchised sports bars and BWW GO restaurants. Content to include hands-on learning, eLearning, manuals and user guides. 

• Leads the curation of brand Operational Standards Manual, Business Practice Manual and Food Safety Manual, to align Buffalo Wild Wings vision and purpose with knowledge and execution.  

• Leads strategy, design and implementation of all core positional training programs at all levels of operations from team member to Field Leadership 

• Curate and deploy the Management Training programs for various levels of operations 

• Leads core training program strategy for new sports bar and restaurant openings along with growth initiatives such as non-traditional formats. Develops curriculum for New Franchisee Learning in Partnership with Director, Field Training.  

• Designs scalable solutions that include a  blended approach such as coaching, workshops, and on-the-job training. 

• Strategizes, designs and implements tools, communication touchpoints and activates that reinforce ongoing learning and development that drives enhanced execution. 

• Develops tools and communication plans to support retention and upward mobility. Serves as key liaison with Inspire Talent Development and Human Resources to ensure key developmental programs are woven throughout BWW training and communications.  

• Aligns strategy of BWW sports bar and BWW GO training to support brand standards and voice. Adapts accordingly for CDR and QSR formats along with company and franchise audiences.  

• Leads service model standards and projects for both on and off-premise.  

• Fosters and cultivates strong company and interdepartmental communications. Builds effective relationships and establishes professional credibility with all levels of the organization. Work collaboratively and cross-functionally with brand and enterprise functional teams to develop relevant, engaging content