Event Operations Manager | Miami Beach Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Under the direction of the Director of Event Services, the Event Operations Manager provides leadership to the Event Operations team. Responsible for scheduling and supervision of all building housekeeping, event set-up, groundskeeping team members, and department contractors for the MBCC campus.  The incumbent also ensures that the building is kept in a clean and orderly manner as well as effective coordination with the department team members to carry out efficiently all client requirements.

 

This role pays a yearly salary of $57,000 to $67,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until April 11, 2025.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists the Director of Event Services in directing, supervising, and scheduling all aspects of event services operations, building and grounds; custodial services, and event set ups for the MBCC and campus operations.
• Interfaces with Event Managers and other internal departments/partners in a variety of settings (i.e., planning meetings, daily room checks).
• Responds to event managers’ requests to provide staffing schedules, event estimates and operational plans, such as event space refresh schedules, space equipment resets and breakdowns.
• Supervises equipment storage, organization and cleanliness of storage rooms and service corridors.
• Maintains equipment and supplies inventory.
• Conduct meetings prior to each shift to review and/or distribute work assignments.
• Prepares daily work orders for all Event Operations Supervisors and ensures that they are completed.
• Maintain employee paperwork including attendance, payroll, disciplinary procedures, etc.
• Coordinate regular maintenance for all MBCC Campus event operations equipment.
• Maintain & schedule preventive maintenance program of all event operations equipment and back of the house corridors.
• Develop, maintain, and manage operating procedures for setup, groundskeeping and housekeeping.
• Generate labor estimates and submit invoices for event settlement.
• Work in collaboration with the Director of Event Services on operating and capital budget.
• Manages service contractors for Event Operations equipment and supplies.
• Schedules various trainings for event operations staff to improve efficiencies.
• Responsible for maintaining and educating staff on the Master Material Safety Data Sheet log in the building.
• Additional duties and responsibilities as assigned.

 

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees in the Event Operations Department to include Supervisors, FT & PT Utility Workers (Housekeeping, Event set ups and groundskeeping), as well as temporary agency workers.
• Carries out supervisory responsibilities in accordance with OVG policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent education required. Some college coursework desired.
• Minimum 3-5 years of experience in supervising or managing a public assembly facility.
• This role is heavily focused on event set-up. Previous set-up experience is highly desired.
• Possess a strong working knowledge of facility housekeeping standards and practices as well as public assembly facility set-up requirements.
• Possess a strong attention to detail and the ability and initiative to maintain the facility as a first-class fa