Guest Services-Summer Staff-2026

Description

SUMMARY

The person in this position will be part of a team that provides outstanding experiences for individuals and groups to grow through providing outstanding hospitality and service to individuals and groups, as well as facilitating adventure activities. The person in this position will work alongside the Guest Services team by responding to the needs of guest groups, preparing facilities for guest use, cleaning sleeping rooms, meeting areas, restrooms and public spaces. They will also assist in the kitchen by helping with preparing the dining hall for meals and cleaning after meals when needed. The members of this team will also at times serve as challenge course, team building, and high rope adventure guides, and/or lifeguards (being a lifeguard is not required for position but is highly encouraged). They shall be knowledgeable and proficient and will have earned the required certifications for one or more of these roles. They will be scheduled according to their specific training and skill levels to fill work shifts within these classifications and certifications as these demands will vary with the schedule from day to day and week to week. 

All team members are expected to maintain an environment of professionalism, safety and fun. The person in this position shall, at all times, demonstrate cooperative behavior towards colleagues, guests, supervisors, volunteers and guests. Regular attendance is essential for this position. Adherence to a published, departmental schedule is expected and required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following; other duties may be assigned: 

 Accommodations 

1. Clean sleeping and meeting rooms, hallways, lobbies, lounges, restrooms, stairways and other work areas. 
2. Set up tables and chairs in auditorium and meeting rooms. 
3. Make beds and prepare sleeping rooms for next guests. 
4. Empty trash from sleeping rooms, common areas, and outdoor areas. 

Food Service

1. Responsible to perform assigned duties in a safe and efficient manner in harmony with the Food Service Team. 
2. Know safe food handling practices and follow them (must have valid food handlers' card). 
3. Work as a team to ensure the daily setup, monitoring and cleanup of customer contact and back of house work areas: 

• Setting tables, buffet lines, salad bar and drink stations consistently, according to set standards. 
• Stocking, restocking and serving foods, beverages, snacks and supplies as needed, to ensure exceptional guest experience. 
• Cleanup of dining room, kitchen, serving areas and dish room. 

Activities (demonstrated upon training): 

1. Demonstrate competency to belay/spot elements and activities. 
2. Demonstrate proper set up of gear and use of appropriate knots. 
3. Competent in ability to instruct and supervise participants on different challenge course and high rope elements. 
4. Demonstrate proper belay set up and belay method. 
5. Obtain and maintain up-to-date challenge course procedures at Black Diamond.  
6. Demonstrate the ability to see and manage inherent risk to minimize the risk of injury. 

Lifeguard (demonstrated upon training): 

1. Obtain Red Cross Lifeguard Certification at Black Diamond Camp if not already certified. 
2. Demonstrate effective patron surveillance of up to 100 swimmers with the aquatic team. 
3. Demonstrate competency to recognize and respond to emergency situations. 
4. Able to properly open and close aquatic environments. 
5. Able to identify and manage environmental and other hazards related to the activity. 
6. Competent in ability to instruct participants in pool rules and/or basic swim instruction.

Requirements

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Timeliness, able to start and end shifts on time.
2. Ability to use good judgement.
3. Follow written and oral instructions.
4. Willingness to learn and open to constructive feedback.
5. Work collaboratively as a team.
6. Communicate professionally and respectfully with co-workers and guests.
7. Be respectful to leadership.
8. Be flexible with job assignments, willingly accept tasks.
9. Physically perform job requirements in a timely and appropriate manner.
10. Keep certifications up to date.
11. Have a sincere love for the Lord and be committed to the Lordship