Associate Systems Engineer, Lab Computing

The Role

We are actively seeking an Associate Systems Engineer for our onsite Lab Computing Team at Moderna.

This role offers a unique opportunity to work with Laboratory Instrumentation and support the Digital infrastructure required for Scientific Operations.  The ideal candidate will have a strong knowledge of PC Hardware, Network Connectivity and Enterprise Active Directory.

Here’s What You’ll Do

As an Associate Systems Engineer in Lab Computing, you will:

• Collaborate with Laboratory Scientists to understand and address their day-to-day lab computing needs; triage incident requests, troubleshoot technical issues, and provide timely support to ensure uninterrupted laboratory operations.

• Lifecycle Management of Lab PC Controllers: responsible for onboarding, maintaining, and retiring Lab PC Controllers according to the Lab Computing Instrument Lifecycle. This includes provisioning new controllers, ensuring software and security updates, and decommissioning outdated equipment.

• Vendor and IT Integration: partner with instrument vendors, Digital IT teams, and laboratory scientists to integrate instrumentation into the Moderna Network Environment; ensure seamless connectivity, data transfer, and compliance with network security protocols.

• Translation of Digital Terminology: bridge the gap between complex digital terminology and scientific terminology, facilitating communication and alignment between IT systems and scientific outcomes. This ensures that digital solutions meet the specific needs and objectives of laboratory research.

• Technical Issue Resolution with Vendors: collaborate with instrument vendors to resolve technical issues and system challenges encountered during daily operation; serve as intermediaries, facilitating communication and troubleshooting to minimize downtime and disruptions.

• Configuration Documentation: maintain comprehensive configuration documentation for complex instruments, detailing hardware and software configurations, network settings, and integration protocols. This documentation ensures consistency, transparency, and efficiency in instrument management and troubleshooting processes.

By fulfilling these responsibilities, Associate Lab Computing Engineers play a vital role in supporting laboratory operations, optimizing instrument performance, and facilitating the integration of digital solutions into the scientific research environment at Moderna R&D Headquarters.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor's or Master’s degree in science (Biology, Chemistry, Biochemistry, or related scientific field) or Computer Science & IT, with at least 2 years of experience. 

• Curiosity and strong knowledge of the biotechnology or pharmaceutical industries is preferred

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Direct experience as a research scientist in the biotech sector is highly desirable.

• First-hand experience in managing Incidents with ITIL and Product Management operating principles and tools (Service Now, JIRA, Persona Definitions, Road mapping, and the hierarchy of Initiative:Epic:Story:Task).

• Ability to navigate the complexities of supporting instrument systems and software products that comply with scientific needs and requirements.

• Exceptional leadership, communication, and interpersonal skills to manage and motivate cross-functional teams.

An innovative, problem-solving mindset, with a track record of translating research challenges into successful digital solutions.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes 
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  •    Vacation, sick time and holidays
  •    Volunteer time to participate within your community
  •    Discretionary year-end shutdown
  •    Paid sabbatical a