Summer 2026 Service Desk Intern

Worker Type

Supplemental

Job Description

 

Our Summer Internship Program is meticulously designed to provide students with an immersive and dynamic experience within our industry, offering a taste of what it's like to be part of our professional team. We strive to simulate a full-time job, enabling our interns to work hands-on with cutting-edge technology, contribute to meaningful projects, build strong relationships with coworkers, and develop strategic problem-solving skills. Our program is highly selective, hosting only a handful of interns each year, ensuring personalized attention and ample opportunities to work closely with AV team members. 

The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows different members of the Service Desk team.  The Service Desk intern is primarily responsible for imaging computers, PC refreshes, installing/uninstalling software, assisting with new hire onboarding tasks, performing e-waste activities per policies and procedures, recording actions in the ticketing system and documenting how-to’s and FAQ’s for the team and customers.

Position Responsibilities:

• Provides world-class customer service.

• Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures.

• Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock.

• Delivers and configures needed IT equipment to the proper location, including personnel moves.

• Assists and trains customers on how to use assigned IT equipment.

• Provides support for on-site/off-site meetings, conference rooms and audio/video related support.

• Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket.

• Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team.

• Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials.

• Updates relevant knowledge articles and/or self-help materials.

• Other duties as assigned by team lead or service desk manager.

Basic Qualifications (Required Skills & Experience)

• High School Diploma or GED equivalent and college student

• Excellent customer service and verbal/written communication skills

• Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware

• Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills

Other Qualifications & Desired Competencies

• Able to excel in a fast-paced, deadline-drive environment, where small teams share a broad variety of duties

• Displays strong initiative and drive to accomplish goals and meet company objectives

• Takes ownership and responsibility for current and past work products

• Works well with others and consistently demonstrates teamwork, collaboration and puts the success of the team above one's own interests. Shares ideas and knowledge with others

Physical Demands

• Ability to work in an office environment (Constant)

• Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional)

• Required to stand and sit for long periods (Frequent)

• Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

Clearance Level

 

No Clearance

The salary range for this role is:

$0 - $0

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export