Technology Site Lead - Workplace User Experience Lead

Overview: We are seeking a strong technical leader to manage customer experience and technology landscape at the Hudson Yards and Stamford offices. They will be the central point of contact for all technology for those offices. They also will lead the Executive Support team to provide high-touch, white-glove service to the Guardian Executive Leadership. This candidate will be involved in decision-making processes for new hardware and software standards and product introductions which deliver the best experience for Guardian colleagues. The ideal candidate will have experience managing vendor relationships and possess a high degree of project management skills to deliver services to end users without impacting business operations. Furthermore, they will establish key relationships within the business and understand their processes to recommend technology.  

You Are:  

• A personable leader who can interact with all levels within an organization but highly adept at communicating with C-suite Executives.  

• You are a leader who actively participates in tasks, demonstrating a hands-on approach.  

• Technical leader who understands the complexity of desktop and application touchpoints to assist troubleshooting and identifying solutions.  

• Highly skilled in desktop and audio-visual technologies to own these services, as well as the overall customer experience, for the sites you manage.  

• Passionate about desktop technology and innovative solutions to drive process efficiency and productivity  

• Self-starter to seek customer input and manage metrics to drive continuous improvement initiatives.  

• Customer focused on ensuring the highest quality of service to Guardian colleagues’ technical needs.  

• Strong people leader who can mentor staff to their highest potential.  

• Strong project manager with a service delivery mindset who can implement products (software, operating systems, hardware) with minimal disruption to the business.  

• Strong business acumen to manage budget  

You Will:  

• Serve as the single point of escalation for end users, ensuring exceptional customer experience, particularly in the Hudson Yards and Stamford locations.  

• Lead the Executive Support team to provide high-touch, white-glove service to Guardian Executive Leadership.  

• Participate in decision-making processes for new hardware and software standards, as well as product introductions, to deliver the best experience for Guardian colleagues.  

• Guide and mentor the support staff on technical solutions, leveraging your extensive technical expertise in desktop technology.  

• Manage vendor relationships effectively to ensure seamless service delivery.  

• Liaise with the Head of Workplace Architecture & Engineering to solve for chronic user issues in that impact business productivity.   

• Apply a strong project management mindset to deliver services to end users without impacting business operations.  

• Establish key relationships within the business and understand their processes to recommend technological solutions that improve productivity.  

You Have:  

• Five year