Service Account Representative (part time)

Company Description

Instron is a global organization that designs, manufactures, sells and services materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

This position is part time, working 5 mornings per week.

Job Description

Working closely with the other members of the service administration team you will be responsible for ensuring our customers have the best ownership experience possible.

KEY RESPONSIBILITIES

• As part of the regions administration team take primary responsibility for a designated area and provide support and cover for the whole team as required.
• To process all first line customer contact, via telephone, email or other, and generate job requests and relay the information regarding customer service requirements efficiently and effectively to the Field Service Team to ensure the highest level of customer satisfaction. Where applicable to close and invoice the chargeable calls generated above.
• To generate manual quotations for non-contract service visits and to follow up offers in a timely fashion. Where practical offers should be converted to renewable contract options.
• To set up all new installations on the service system and generate the appropriate documentation for the service team.
• To generate and review all contract renewals and ensure the renewal is completed on time.
• Ensure that the Service Management software systems are maintained with the correct customer information.
• Carry out general office and administrative duties as required.
• Perform other related duties as from time to time may be specified.

Qualifications

• High School degree or equivalent
• 1 year of operational or administrative experience preferred

Additional Information

KEY COMPETENCIES

• Proactive with a commercial focus and ability to work in an International environment
• Good verbal and written communication skills in Dutch, English and French
• Computer literate with experience and competence using MS office tools
• Team player: work well as a team player.
• Organizational agility: be well organized, able to navigate the organization as required to get the job done.
• Prioritization: be able to prioritize through the evaluation of open tasks and our customer needs.
• Customer oriented: create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.

WORKING CONDITIONS

• Normal office & factory environment with limited physical discomfort due to temperature, noise & the like. 

This is an opportunity to join a successful team where you can make a significant impact.  Enjoy a competitive compensation and benefits package.

Instron is an equal opportunities employer.