Job Overview

As the Director of Technical Service Delivery, you will be responsible for overseeing and leading multiple technical delivery organizations within our company. This role will encompass the Digital Experience, HR, and Engineering teams ensuring the successful delivery, support, and evolution of business applications and platforms. This role is responsible for architectural planning, technical oversight, sprint and delivery management, and team leadership across the delivery organizations.  Responsible for driving innovation, scalability, and operational excellence. The position requires strong leadership, technical expertise, and the ability to manage cross-functional teams in a dynamic environment.

A Day In The Life

Key Responsibilities:

• Leadership and Management: Provide strategic direction and leadership to the Digital Experience, HR, and Engineering delivery teams. Foster a collaborative and high-performance culture within these teams, driving consistency and governance across the teams.
• Strategic Planning: Focus on optimizing the technical landscape, ensuring application health, security standards, best practices, and rationalizing the application portfolio to drive efficiency and innovation. 
• Technical Oversight: Provide technical oversight and guidance to the delivery teams. Ensure that technical solutions are aligned with industry best practices and company standards. Review and approve technical designs, architectures, and implementations.
• Continuous Improvement: Drive continuous improvement initiatives within the delivery organizations. Identify opportunities for process optimization, efficiency gains, and innovation.
• Resource Management: Manage and allocate resources effectively across the Digital Experience, HR, and Engineering teams. Ensure that teams have the necessary tools, skills, and support to succeed.
• Risk Management: Identify and mitigate risks associated with delivery projects. Develop contingency plans to address potential challenges and ensure project continuity.

 

Technical Skill Set:

• Technical Expertise: Strong understanding of software development methodologies, including Agile and DevOps practices. Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Systems Integration: Knowledge of systems integration and architecture, including APIs, microservices, and middleware technologies.
• Data Management: Proficiency in data management and analytics tools, including SQL, NoSQL databases, and data visualization tools.
• Cybersecurity: Familiarity with cybersecurity principles and practices to ensure the security and integrity of delivery projects.
• HR Systems: Experience with HR systems and technologies, including HRIS, payroll systems, and employee engagement platforms.
• Engineering Tools: Knowledge of engineering tools and technologies, including CAD software, PLM systems, and IoT platforms.
• Technical Leadership: Ability to lead technical teams, provide mentorship, and drive technical excellence across the delivery organizations.

What will help you thrive in this role?

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s degree preferred).
• Experience:
  • 15+ years in IT application architecture, design, and delivery for external-facing applications.
  • 10+ years of progressive leadership in technology, spanning application development, infrastructure, and mobile platforms.
  • 7+ years in enterprise architecture planning, technical oversight, and cloud administration (Azure).
• Technical Expertise:
  • Strong background in .NET, cloud-native technologies, and modern eCommerce platforms.
  • Familiarity with CAD, PLM, SuccessFactors, Commerce Tools, and Algolia.
  • Deep understanding of API management, legacy application support, and security best practices.
• Methodologies & Leadership:
  • Proven experience with Agile frameworks, sprint planning, and delivery management.
  • Demonstrated ability to lead cross-functional teams and drive complex technology initiatives.

Preferred Skills

• Advanced certifications in cloud architecture or enterprise systems.
• Experience in digital transformation and large-scale platform modernization.

Hubbell