Commissions Manager (Medicare Advantage)

At Clover Health, we bring high-quality, affordable, and easy-to-understand healthcare plans to America’s seniors. We focus on preventive care and leverage data and technology from the Clover Assistant to empower physicians to make the best health recommendations based on our members’ complete health history—all with the lowest cost and the highest value. 

To bring this mission to life, we depend on a strong, growing network of broker and agency partners. We are looking for a seasoned Commissions Manager to own the critical operation that ensures these partners are paid accurately and on time, every time.

In this position, you are a key leader in our Sales Operations team. You will be the subject matter expert responsible for managing our commissions vendor, strengthening partner relationships, and strategically scaling our payment systems with an eye toward automation. This is a high-impact opportunity to build the foundation of trust with the partners who fuel our growth.

As a Commissions Manager, you will:

• Own the End-to-End Commission Cycle: Lead the entire monthly commissions operation, from data validation to ensuring our finance team executes payouts on time to working with data partners.
• Drive Strategic Improvements: Go beyond the day-to-day. You’ll proactively oversee key reports, identify, research, and resolve bugs, flagging repetitive errors to leadership and develop new, scalable processes to improve our processes with an eye towards automation.
• Manage Commission Policy & Compliance: Lead the drafting, updating, and maintenance of all formal commission policies, while ensuring strict operational adherence and providing all necessary SOX documentation.
• Serve as the Subject Matter Expert: Master commission tools and payment structures to serve as the go-to resource for resolving partner inquiries, advising internal staff on complex payment issues, and leading educational outreach.
• Lead the Team: Oversee commissions team, fostering a collaborative and growth-oriented culture.

Success in this role looks like:

• First 90 Days: You have mastered our commission tools and systems, successfully leading two full monthly commissions cycles with zero critical errors, and have established strong working relationships with the commissions vendor and internal Finance partners. You are leading the commissions team and setting clear goals.
• First 6 Months: You have identified and implemented at least one major process improvement or automation opportunity, reducing manual effort, and are actively leading the resolution of complex commissions inquiries and advising internal teams on policy.
• Future Success: You are seen as the trusted Subject Matter Expert for all commission-related operations and policy, continuously anticipating operational challenges, driving technology-enabled scalability, and ensuring the commissions process is audit-proof, highly efficient, and consistently compliant.

You should get in touch if:

• You have 5+ years of experience in sales compensation/commissions processing.
• You have 2+ years of direct experience with Medicare Advantage (MA) producer commission rules, payment structures, and CMS regulations.
• You’ve spent 2+ years leading people (team lead or manager), driving prioritization, coaching, and performance outcomes.
• You have hands-on experience navigating and utilizing Incentive Compensation Management (ICM) platforms to manage complex commission rules and ensure payment accuracy.
• You possess sharp analytical acumen to think strategically about workflows, turn data into efficient processes, and build automated, scalable technology solutions.
• You thrive in a growing team and are genuinely excited to provide a vital support function that helps the entire sales organization succeed.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives