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Customer Support Representative - HVAC (ZR_23556_JOB)
BruntWorkUKRemotefull_timeVerifiedPosted 26 May 2025
About the role
This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: Monday to Friday, Monday- Friday 8am-4pm, with 1 hour unpaid break | Eastern Standard Time (EST) 7 paid hours per day.
Customer Support Representative
We are looking for a dedicated and customer-focused Customer Support Representative with experience in HVAC or a related field to join our team. This role involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate has strong communication skills, problem-solving abilities, and a solid understanding of HVAC systems or related industries.
Responsibilities
- Be the first point of contact for customers, handling HVAC inquiries via phone, email, and chat with professionalism and providing solutions.
- Gather detailed information from customers regarding their HVAC systems and issues, offering initial troubleshooting assistance.
- Efficiently schedule service appointments and dispatch technicians using our ServiceTitan software, matching the right technician to the job based on the issue.
- Manage and update Excel documents, maintain accurate customer interaction records, and assist with checking city permits.
- Handle a large call volume while simultaneously managing scheduling tasks and other administrative duties.
- Collaborate with internal teams and technicians to escalate complex issues and ensure seamless service delivery.
- Stay informed about HVAC products and services to provide accurate assistance.
Requirements
- Experience in HVAC or a related field is highly preferred.
- Previous experience in customer service or a similar role required
- Strong communication and problem-solving skills.
- Ability to handle difficult customer situations with professionalism.
- Proficiency in customer support software and CRM systems.
- Strong multitasking and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
Independent Contractor Perks:- HMO Coverage for eligible locations
- Permanent Work from home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_23556_JOB
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