Customer Service Specialist, Finnish Speaker

<p>Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!</p><p></p><p></p><p></p><p><span>We are now looking for a <b><span>Customer Service Specialist, Finnish Speaker </span></b>to join our team in UPM Business HUB Wrocław, Poland.</span></p><p></p><p></p><p><b><span>Greetings from your future manager</span></b></p><p></p><p><span>We welcome you to join the enthusiastic Customer Service Team in Wrocław Business Hub. In this role you will handle a variety of tasks related to sales Invoicing as well as master data requests and purchase documents verification. You will be a part of diverse team of professionals ensuring efficient and continuously improving process. You will collaborate with several stakeholders from various teams.</span><span> This is a great opportunity to work in a very agile business, develop your skills and make impact. - Agnieszka Maciejczyk, Director Financial Control</span></p><p></p><p></p><p><b><span>What you will do</span></b> </p><ul><li><p><span>Deliver accurate </span><span>sales invoicing for forestry services and B2B business partners as well as accurate miscellaneous invoicing</span></p></li><li><p>Handle master data requests related to customer master data</p></li><li><p>Perform tasks related to sales invoice collection together in collaboration with the Business personnel and Finance collection team</p></li><li><p>Management of purchase orders and delivery specifications, and verification of purchase orders for B2B purchasing process in cooperation with the Business personnel</p></li><li><p>Monitor B2B customer and vendor accounts together with Finance &amp; Controlling</p></li><li><p>Perform and report of above mentioned tasks and <span>any other tasks assigned by manager</span><span>,</span> according to defined monthly targets</p></li><li><p>Daily collaborate and communicate with internal and external stakeholders</p></li><li><p>Support continuous improvement of customer service processes and ways of working</p></li></ul><p></p><p></p><p><b><span>Who you are</span></b></p><ul><li><p><span>You are fluent in Finnish and English; knowledge of Swedish is considered as beneficial</span></p></li><li><p>You have a bachelor’s degree</p></li><li><p>You have experience in customer service or other roles related to Lead To Cash operations or Source To Pay operations</p></li><li><p>You are able to work independently and as part of a team</p></li><li><p>You have great organizational skills</p></li><li><p>You have experience with the following systems: SAP, FOR IT, Service Now, CRM, OAC, Basware is beneficial</p></li></ul><p></p><p></p><p><b><span>This is what we offer to you </span></b> </p><ul><li><p><b><span>A meaningful job</span></b><span> – We have an inspiring purpose ‘We create a future beyond fossils'. </span><span>Our work is impactful and <span>transformative. </span></span></p></li><li><p><b><span>A caring community</span></b><span> – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. </span></p></li><li><p><b><span>Development opportunities</span></b><span> – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. </span></p></li><li><p><b><span>Responsible employer</span></b><span> - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity.</span> <span>We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  </span></p></li></ul><p></p><p><span>Learn about our </span><span><a href="https://www.upm.com/careers/our-culture/rewarding/" rel="noopener noreferrer" target="_blank">Rewarding</a></span><span> and our </span><span><a href="https://www.upm.com/careers/our-culture/" rel="noopener noreferrer" target="_blank">Ways of working</a></span> </p><p></p><p></p><p><b><span>Additional information</span></b></p><p></p><p><span>The position is located in UPM Business HUB Wrocław, Poland.</span></p><p></p><p><span>Please apply via the apply button and attach your CV latest by<b> 22.05.2025.</b></span> <span>We review applications already during the application period, and you may be contacted already before the application deadline. </span></p><p></p><p><span>For support with submitting your application, please contact HR Service Cen