Assistant Director Of Housekeeping

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including  labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Oversees daily assignment of duties to Housekeeping staff
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
• Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
• Maintains Housekeeping staffing levels to provide for optimal performance
• Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
• Uses guest comment responses to design additional training programs
• Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Staff
• Monitors daily payroll and takes corrective action when disparities occur or productivity drops
• Assumes the duties of Director of Housekeeping in the Director’s absence
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
• Maintains close contact and ensures good communication with employees
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of Housekeeping personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agendas for training
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
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