Engineering Manager, Site Reliability Engineering

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Fanatics, Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centers in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

Requirements

About the role

As an SRE Manager at Rokt you will be leading an autonomous high performing team. You will be the owner of reliability, scalability and performance Rokt products and be responsible for the delivery of features, building and growing the team, and driving technical excellence.

Responsibilities

• Contributing to the collaborative development processes within the team and organization from across both product and technical domains
• Identifying and proposing improvements to the current system architecture that emphasize reliability and scalability
• Working with the product and engineering teams to produce development plans and see through to delivery and success
• Growing and mentoring the team, ensuring continuity and ongoing career development for the team and the members within it

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in commercial software development experience designing, building and operating distributed systems and 2+ years of experience in managing engineering teams
• Have a passion for reliability and scaling of distributed systems.
• Polyglot engineer with commercial experience in one of the following: Java, C#, Python, JavaScript or Go. You have written a lot of performant easy-to-maintain code using best practices. You can smell bad code and provide constructive feedback during code review.
• Experience in a cloud environment such as AWS or GCP.
• Observability experience: SLOs, metrics, tracing.
• Strong complex system architecture design experience and understanding; space/time complexity, API contract design and stewardship, AWS cloud based infrastructure.
• Learn quickly: demonstrated ability to quickly understand and absorb new information. Passion for technology and eager to dive-in to figure out how things work.
• Problem solving skills: able to use first principles - using both qualitative and quantitative data - to solve complex problems.
• Leadership: organize and motivate engineering contributors, work with the product team to schedule in an efficient and productive manner, understanding business logic and be able to translate into appropriate technical solutions
• Excellent communication skills in English - you can explain complex ideas to technical and non-technical audiences both verbally and in writing.
• At Rokt we encourage autonomy; teams have complete ownership of their systems including building, running and monitoring. As such, you may be required to be on-call and respond to system alerts should they arise.
• Ideas, opinions, and the ability to share them through respectful proposals, presentations, and team-wide dis