Medical Case Manager, Immigrant and Refugee Health Center

Position: Medical Case Manager

Department: Immigrant and Refugee Health Center

Location: Boston, MA

Schedule: 40 hours per week, On-site

ABOUT BMC:

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

POSITION SUMMARY:

The Immigrant and Refugee Health Center (IRHC) Medical Case Manager is responsible for supporting patients of the IRHC, which includes patients seen in any of the IRHC’s specialty programs including in the departments of Psychiatry (Boston Center for Refugee Health and Human Rights (BCRHHR)), General Internal Medicine (Immigrant and Refugee Health Program (IRHP)), OB/GYN (Refugee Women’s Health Clinic (RWHC)) and other collaborating departments throughout BMC.

The IRHC Case Manager will work with relevant stakeholders to identify and engage patients in case management with a focus on patient experience and improving health from a biopsychosocial perspective. They will be responsible for conducting the IRHC Needs Assessment/Intake for new IRHC patients which includes comprehensive review of medical, mental health and social needs (legal, language, employment, transportation, etc.); for conducting mental health acuity assessments and triaging care appropriately; for providing case management services including working with patients to identify strengths and barriers and facilitating referrals to appropriate medical/clinical providers and social services and resources; and for creating a nurturing warm, welcoming environment for new patients. 

The individual will comply with all data collection, data entry and data integrity needs both for facilitation of clinical care and reporting requirements to the BMC health system and funders. The individual will collaborate with clinical staff, administrative staff and research personnel in the IRHC and all of its specialty programs, and will partner closely with IRHC front desk staff to appropriately welcome, evaluate and triage patients. Career development opportunities include participation in IRHC research and academic initiatives, participation in hospital-wide educational opportunities and providing teaching/trainings for hospital staff. 

Seeking someone with excellent interpersonal skills, critical thinking skills, and experience working with vulnerable immigrant and refugee populations, including those with trauma history and complex social and socioeconomic needs. Preference given to candidates who are bilingual and to those with connections to immigrant communities and lived experience as an immigrant to the United States.

JOB RESPONSIBILITIES:

• Conducts Immigrant and Refugee Health Center (IRHC) Needs Assessment/Intake for new potential clients. Includes:
  • Mental health acuity/crisis assessment, and facilitate appropriate triaging 
  • Comprehensive assessment of client’s medical, mental health and social needs
  • Collection of funder-required data points
  • Collaborate with front desk/administrative staff to schedule client for medical, mental health, social service appointments, as indicated by Needs Assessment
  • Appropriate documentation of needs assessment data in EMR
• Support Walk-In clients, as well as provide case management for established IRHC clients
  • Create a safe, warm, welcoming environment and encourage engagement in care
  • Provide case management services for small caseload of established IRHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.
  • Provide client education regarding available services and resources both within the IRHC, throughout BMC and in community, and provide tools and facilitate connections to these resources
  • Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
  • Maintains HIPAA