Coordinator, Client Support (Remote)

At WorkReduce, our mission is to make a difference in our clients’ lives.
As Coordinator, Client Support, you will interact with, provide support, and troubleshooting to our clients. You will support APAC clients during APAC hours.

What You'll Do:

• Take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues for our Clients product
• Own customer technical questions and issues through monitoring Zendesk or from direct communication with customers
• Leverage deep functional expertise to manage a diverse and complex scope of support issues directly related to the use, support, and implementation of products and solutions
• Build out documentation and knowledge base articles for a variety of technologies and solutions
• Partner with Engineering and Product teams to identify solutions to complex problems and target areas of improvement to better serve our customers

What We're Looking For:

• 3+ years of experience in a customer-facing support role
• Demonstrated ability to solve complex technical problems with a cross-functional team
• Understanding of digital marketing processes and ecosystem is preferred
• Supporting APAC clients, working APAC hours

About Us 
There’s a reason why WorkReduce is the industry leader in providing expert talent solutions across the ad industry. We’ve never been afraid to do things differently. As an industry innovator and challenger, we deliver high-impact results to the biggest brands and agencies worldwide through a remote workforce operating across 31 states and 7 countries.   Our clients trust us to transform and shape the direction of their business. For our people, we’ve created a place where diversity and inclusion are at the heart of our culture and business. Take control of your career, live the life you want, with peace of mind, happiness, and job security.  
What You Can Expect from WorkReduce:  
The Perks We take great pride in our diverse, inclusive, and collaborative culture which is at the heart of our business. We provide you with the opportunity to work for dynamic brands and agencies, supporting you to build on your existing achievements, knowledge, and expertise.  We Offer: - 100% remote and flexible work environment. You will never have to be in an office! - A competitive salary- A minimum of 21 days of paid leave/ holidays per year, increasing in your second year - Medical, Dental & Vision Insurance Benefits - Mental well-being day off- 401K matching 
WorkReduce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  
We are not able to sponsor candidates requiring work authorization. 
Not you? Try one of our other open roles: https://jobs.lever.co/workreduce
Please feel free to reach out to our recruiting team with any questions careers@workreduce.com 
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