Business Systems Analyst (Hybrid)

Our Team:

We have an exciting new role opportunity to join our Transmission Interconnection Strategic Solutions team.  This is a long-term strategic role that will evolve into a key position supporting regulatory compliance, cross-functional collaboration, and continuous innovation. The successful candidate will serve as a systems steward, ensuring that our tools and processes remain aligned with Eversource’s broader digital transformation goals.  The role is based in Hartford, CT.

Essential Functions 

Process Evaluation & Documentation:

• Review billing and related processes.

• Document business needs, designs, data flows, and diagrams.

System Design & Implementation:

• Create scalable solutions using tools like Monday.com, Excel, Access, Power Automate, Power BI, SharePoint, and JIRA

• Ensure systems work well with Eversource platforms for data handling.

• Build frameworks for real-time reporting.

Integration Development:

• Work with Eversource IT to set integration needs and ensure APIs meet business goals.

• Help IT develop and test APIs, data pipelines, and system interfaces.

• Check that integrations work properly and meet standards Monitor and fix integration issues for reliable data reporting.

IT Systems Leadership & Alignment:

• Lead IT initiatives, ensuring systems meet business needs and project goals.

• Work with project managers and stakeholders to translate needs into IT capabilities.

• Coordinate with Eversource IT for timely system updates and enhancements.

• Manage IT projects from start to finish, ensuring systems are scalable and compliant.

Reporting & Insight Delivery:

• Identify and maintain reporting needs, including dashboards for different audiences.

• Standardize reporting processes and set a schedule for report sharing.

Regulatory Change Management & Process Optimization:

• Lead IT system changes due to regulatory updates

• Work with legal and operational teams to update systems and processes

• Manage timelines for critical tasks, resolving issues and improving workflows.

• Promote continuous improvement by evaluating and enhancing processes.

Collaboration & Stakeholder Management:

• Partner with leaders, IT, and users to gather requirements and validate solutions.

• Communicate technical concepts clearly to all audiences.

• Provide training and support for consistent system use.

Continuous Improvement & Long-Term Support:

• Monitor system performance, troubleshoot issues, and implement enhancements.

• Ensure systems are scalable and adaptable to future changes.

• Seek feedback to identify and address pain points.

Strategic & Cross-Functional Impact:

• Identify and address operational issues and inefficiencies.

• Provide insights and recommendations to support decision-making.

• Act as an advisor to leadership, aligning systems with business goals.

• Support compliance and data integrity through transparent reporting.

Technical Knowledge/Skill/Education/Licenses/Certifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent practical experience).

• Proven experience in business & data analysis, process design, and database/system development.

• Strong proficiency with Microsoft products and familiarity with JIRA.

• Expertise in system integration, including API development and data pipeline management.

• Excellent analytical and communication skills, with the ability to work independently under tight deadlines.

Preferred Qualifications:

• Experience in process optimization and workflow automation.

• Familiarity with data visualization, reporting best practices, and modern database design.

• Background or exposure to transmission interconnections.

• Experience with Monday.com.

Experience:       

• 5-8 years related experience

Licenses: 

• valid driver’s license

Working Conditions:

• Must be available to work emergency restoration assignment as required.

• Our Hybrid schedule are first 90 days in the office

• Must be available to trave