Sr. Manager, Patient Access (H)

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The University of Miami/UHealth Department of Patient Access has an exciting opportunity for a full-time Sr. Manager, Patient Access to work in Miami, FL.  The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

CORE JOB FUNCTIONS                                                                                                          

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.

• Ensures adequate staffing is maintained on a 24-hour basis.

• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.

• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)

• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.

• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.

• Develops, reviews and updates departmental policies and procedures.

• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.

• Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.

• Maintains current knowledge of rules and regulations and educates staff on any variations.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Provides operational and financial leadership, strategy development, and accountability for a multi-disciplinary Tier 1 team that perform a wide range of critical front end revenue cycle and clinic support functions for multiple locations across the University of Miami Health system that impact revenue and patient experience and cannot be paused. 

• On call 24/7 and able to respond and provide support without advance notice, including working in off site locations, tents or having to come on site, if working remotely as needed during staffing shortages, disasters, and pandemics. 

• Identified and resolves real or perceived barriers to care. 

• Interfaces effectively and maintains a close working relationship with all members of the health care team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers. 

• Facilitates leadership strategic planning activities, including development and maintenance of Onsite Patient Access unit strategy articulation and implementation of a framework for leadership decision-making and monitoring processes to ensure delivery against business objectives. 

• achievement of business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Reviews WQ’s daily to ensure that accounts are worked within 72 hours and registration claim edits are kept at a minimum. 

• Oversees, evaluates, and monitors on-the-job performance of staff and collaborates with the Patient Access Training Director to identify opportunities for improvement and develop training to maintain a high level of performance while fostering an environment of continuous improvement. 

• Attends standing meetings, provides status reports, and works collaboratively with the