Medical Safety and Processes Manager

Job Description Summary

-Monitors and audits the company’s drug, biologics or medical devices surveillance program including the intake, evaluation, processing and follow-up on adverse reports. Participates in the resolution of any legal liability and in complying with government regulations. Ensures accurate receipt, maintenance and assessment against product labeling. Reports events or reactions as required by regulatory agencies including adverse events data from clinical trials, spontaneous or solicited sources, periodic and experience reports. May provide trending and safety signal detection and assessment. Supports all clinical trial activity and post marketing.

 

Job Description

The Medical Safety and Processes Manager will lead and provide operational planning / execution support to assigned process development/improvement activities related to Medical Safety provisioned, led and / or supported by Medical Safety Officer.

The role combines responsibilities in Medical Safety Operations (addressing pharmacovigilance (PV needs) with Project Management activities. Reporting to the Head Medical Safety (MS) Processes & Projects, the MS Processes and Projects (MS P&P) Manager is responsible for planning of deliverables associated with MS owned processes and other key initiatives impacting MS.

The successful candidate is accountable to ensure adequate quality and compliance in relation to process executions (with or without involvement of IT systems) in Medical Safety through driving their assigned initiatives as well as inspection readiness via process (and where applicable, IT systems) maintenance and/or improvements.

Your key responsibilities, but not limited to:

• Lead and coordinate Medical Safety owned processes (and IT systems) with support of Process and Projects Lead in conducting regular reviews to identify improvement needs which can be addressed through projects and support development of the appropriate business case
• Exhibit leadership and accountability for assigned initiatives provisioned, led or supported by Medical Safety Operations to safeguard deliverables, quality as well as timelines incl. necessary support
• Support or lead compliance in assigned activities and challenge ‘as-is’ for continuous improvement and assure inspection readiness
• Support or lead proactive identification of risks / issues via close monitoring of assigned processes
• Provide subject matter expertise, guidance & support for process creation and / or updates incl. management of Medical Safety related process issues (both internal and external).
• Support Head MS P&P in communications related to process changes and other key initiatives as applicable.
• Support team in creating transparency and sharing key learnings and best practices for continuous processes, projects and / or departmental improvement
• Provide support and / or deputize for MS P&P Lead as needed
• Support readiness preparations for PV Audits / Inspections and provide support during PV Audits/Inspections incl. act as SME where applicable.
• Foster strong relationships with key internal stakeholders and customers through demonstrating company values (inspired, curios, unbossed and self-aware) in Medical Safety.

What you’ll bring to the role:

• At least 6 years (of at least 3 years in a global role) of project management (at least 2 years as a project leader) and / or Process ownership experience in a pharmaceutical or healthcare consulting setting, preferably in drug safety (i.e., Pharmacovigilance), clinical research, or regulatory affairs
• Solid knowledge in drug safety related processes (incl. authoring procedural documents, workflow design)
• Proven ability to work with cross-functional teams in initiatives
• Results-driven, self-starter with proactive working style, committed and accountable, transparent working style also under pressure
• Proven ability for clear and concise communication tailored to a diverse audience and effective cross functional collaboration, stakeholder engagement and teamwork
• Sense of urgency and ability to manage multiple priorities under a changing environment
• Good negotiation, conflict resolution, decision making, problem solving, and presentation skills

Education: Advanced degree or equivalent education in Healthcare / Life Sciences. MD, MBBS, MSc, Pharm D, PhD preferred

Languages: Fluent in spoken and written English

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can