Senior Desktop Support Specialist- C-Suite

Job Title:

Senior Desktop Support Specialist- C-Suite

Job Description:

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values: 
 

People 
Accountability
Creativity
Excellence

Please note: This will be an onsite opportunity located in Billerica, MA.

The role:

The Senior Desktop Support Specialist- C-Suite will be responsible for providing IT support to our executive leadership team on-site and remotely. In this role, the Senior Desktop Support Specialist- C-Suite will serve as the single point of contact for the operation of all technology-related equipment and services used by the executives and administrative staff. A qualified candidate will have technical proficiency, exceptional communication skills, and the ability to prioritize, influence, and manage multiple priorities effectively. 

 

 

What you'll do:  

• Provide white glove concierge-style support for technical issues, including but not limited to; hardware, software, accessories, mobile devices, meeting & conference rooms, and video production

• Provide prompt, confidential, and reliable 2nd and 3rd level technical support for a wide range of IT issues

• Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions

• Maintain poise in stressful situations; maintain a professional demeanor under all circumstances

• Serve as the single point of contact.  Owning all client IT issues through resolution; keeping active involvement on issues owned by other teams

• Build IT portfolio for each Executive according to their specific setup ensuring it meets all security controls, monitoring, alerting and resiliency configurations

• Mature our executive support service delivery, reporting, monitoring, and standards

• Provide an elevated level of customer service with excellent written and verbal communication skills for IT and business audiences  

• Create and maintain documentation to ensure efficient and accurate departmental operations locally and globally