Technical Program Manager

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

We’re looking for a hands-on Technical Program Manager (TPM) to drive our infrastructure resilience, availability, and recovery programs across the organization. This role will own the strategy, execution, and continuous improvement of backup, disaster recovery, and service availability capabilities. You’ll work closely with engineering, security, and operations teams to ensure our critical systems are designed, tested, and operated for maximum uptime and recoverability.

Job Qualifications:

• 5+ years of experience in technical program and project management, with a track record of successfully delivering multi-domain infrastructure initiatives, including large-scale cloud migrations and backup modernization.

• Proven expertise in architecting, implementing, and optimizing next-generation backup and disaster recovery (DR) strategies for hybrid and multi-cloud environments. Hands-on experience with both traditional and cloud-native backup solutions.

• Strong proficiency in Infrastructure as Code (IaC) using tools like Terraform and CloudFormation, with practical experience in automating backup workflows, DR orchestration, and resource provisioning using scripting (Powershell, Python) and GitOps principles.

• Experience in establishing monitoring and observability platforms to provide data-driven insights into infrastructure health, backup readiness, and performance. Skilled in proactive issue identification and continuous improvement.

• Exceptional ability to align cross-functional teams and translate complex technical topics for executive stakeholders. Experienced in managing strategic vendor partnerships to optimize costs and ensure SLA compliance.

• Proven expertise in large-scale cloud migrations (on-prem to AWS, Azure, GCP). Deep experience in infrastructure as code (IaC) with Terraform, CloudFormation, and ARM templates to automate provisioning and workflows.

• Solid understanding of risk management frameworks, business continuity, and operational resilience.

• Extensive knowledge of enterprise backup solutions (Veeam, Commvault, NetBackup) and backup architecture design. Skilled in designing and implementing disaster recovery (DR) and business continuity plans, including failover strategies and DR exercises.

• Expert at managing complex technical programs, identifying and mitigating risks, and managing interdependencies. Highly skilled at translating complex technical topics for both engineering teams and non-technical stakeholders, including executive audiences.

Location Requirement: 

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

• Successfully lead and deliver complex infrastructure programs, including enterprise backup modernization and cloud migration initiatives. Ensure all projects are executed on-time, on-budget

• Architect and implement next-generation backup and disaster recovery (DR) strategies across hybrid multi-cloud environments. Champion infrastructure automation using Infrastructure as Code (IaC) principles (Terraform, CloudFormation) to standardize and automate backup, DR, and cloud resource provisioning.

• Establish comprehensive observability and monitoring platforms to track backup health, storage optimization, and recovery readiness. Proactively identify and resolve issues and ensure business continuity with minimal disruption.

• Effectively align cross-functional teams and provide data-driven insights and status updates to executive stakeholders. Manage strategic vendor partnerships and cloud service providers, ensuring Service Level Agreements (SLAs) are met, costs are optimized, and vendor roadmaps align with enterprise goals.

• Must be able to collaborate in-person with occasional impromptu in-person meetings

Skills:

• Adaptable

• Project Management 

• Collaborative

• Communication

• Critical Problem Solving