Lead Family Resources Coordinator

Company Description

At Children’s Therapy Center, we are on a mission to maximize the potential of children with special needs.  We provide individualized, family-centered therapy including early support services, early childhood special education, infant mental health, physical, occupational and speech therapy. In partnership with parents and caregivers, we celebrate where each child is today and work toward who they can become.

Founded in 1979, Children’s Therapy Center has grown from a dream shared by a handful of visionary pediatric therapists to one of the largest and most comprehensive independent nonprofit pediatric therapy programs in Washington State. Growth like ours does not happen by chance. It takes a commitment to quality services, collaboration, innovation and a focus on excellence in all areas.

Children’s Therapy Center is seeking a Lead Family Resources Coordinator to join our Early Support Team serving our Tacoma/South Pierce County service-area!  In collaboration with the Team Lead and team members, FRC Leads ensure that Children’s Therapy Center’s Early Support Services comply with Part C regulations. They lead a group of Family Resources Coordinators, providing leadership, training, and coaching to facilitate access to early support services through the ESIT Program for families with children ages 0-3. FRCs serve as the primary contact for families during their participation in the program. In this role, the FRC Team Lead fosters teamwork and drives processes to ensure each family receives the necessary services and support to help their child reach their goals.

Job Description

• Participate as a member of a multi-disciplinary team to conduct family-centered, strengths-based screenings, evaluations, and ongoing assessments to inform eligibility determination and contribute to full evaluation report.
• Understand and educate caregivers on the wide range of children’s development across individual, cultural, and community differences.
• Provide caregivers with culturally relevant support in the home, natural environment and/or telehealth, utilizing a coaching model that promotes health, well-being, and development of the whole child.
• Coach caregivers to support culturally relevant routines that promote health, well-being, and development of the child.
• As part of the ESIT team, collaborate with caregivers to develop and/or implement the Individualized Family Service Plan (IFSP) that supports healthy racial, cultural, gender, socio-economic and disability identity for children and caregivers.
• Develop strong relationships with caregivers and work collaboratively with community members and multi-disciplinary ESIT team to meet family's needs.
• Participate as an active member of the ESIT team during team meetings, staffing, in-services, peer coaching/consultation.
• Demonstrates ability to embrace, integrate and adapt to cultural, racial, linguistic, ethnic, and socio-economic diversity into the daily curriculum by partnering with families and caregivers to incorporate and value aspects of language and traditions into the daily routine.
• Values and promotes relationships between caregivers and children by fostering warm/healthy attachments and interactions.
• As a member of a multi-disciplinary team, responsible for ensuring compliance with Children’s Therapy Center’s, IDEA Part B & C’s processes, policies, and timelines.
• Inspire, coach and support FRCs working with families enrolled in CTC’s Early Support program
• Ensure FRCs are demonstrating CTC’s guiding values and approach; foster culture and positive morale on team. 
• Maintain an atmosphere that is warm and inviting for all staff, families, and guests
• Build collaboration and cohesiveness within the team to support work with families, and the teaming.
• Coordinate and collaborate with the Team Lead in partnership to make team decisions; Lead FRC is responsible for decision-making related to FRC-specific duties and tasks, as well as having working knowledge of provider related duties and tasks in order to support Team lead/providers related work to ensure ESIT services go uninterrupted for short term periods (i.e. vacation).
• Meet with referral coordinators at least monthly to support distribution of referrals, intake compliance items and other (based on needs).  
• Monitor weekly FRC caseload numbers and referrals to report weekly. Provide coaching and performance management support as needed to meet program expectations.
• Submit hire requests to ESIT Program Manager based on program hiring thresholds. 
• Support the intake and evaluation processes for the team, ensuring that families are receiving timely and appropriate eligibility evaluations; collaborate with Team Lead as needed.
• Regularly monitor the Referral Smartsheet and follow up on FRC intak