Director, Program Data Analytics & Insights

OVERVIEW:

The Director of Program Data Analytics & Insights is a key embedded leadership role within the Year Up United (YUU) Program team, responsible for enabling Program leaders to make data-informed decisions that improve student outcomes and operational effectiveness. This position surfaces critical performance questions, translates data into actionable insights, and fosters a culture of evidence-based practice. Aligned with YUU’s mission to close the Opportunity Divide, the Director drives student success by analyzing trends across key program metrics, including Learning & Development retention, internship attrition, and Full-Time Year Up (FTYU) job outcomes.

Reporting to the Senior Director of Program Strategy and Operations, the Director collaborates closely with the centralized Research & Evaluation (R&E) team to align on metrics, share analytical best practices, and contribute to organization-wide learning. This leader must bring strong business acumen, statistical fluency, and data storytelling skills, and must be able to translate complex data into insights that inform both daily and strategic decisions across the Program function.

This is a hybrid and location flexible role that will require occasional in-person activities for coaching and support of our students. You must live within a commutable distance to one of our locations where we serve students (https://www.yearup.org/job-training/locations).

Location preference: Candidates based in Eastern or Central time zones.

KEY RESPONSIBILITIES:

Data Exploration and Analysis

• Lead analysis of core program performance metrics, including Learning & Development retention, internship attrition, and Full-Time Year Up job outcomes.
• Surface trends, disparities, or outcomes that require programmatic attention or intervention.
• Apply statistical methods to test hypotheses and evaluate the significance of observed changes.

Insight Generation and Storytelling

• Deliver compelling, insight-driven narratives to Program leaders and frontline teams.
• Collaborate on the creation of visualizations, presentations, and reports for internal stakeholders.
• Provide guidance to BI developers to improve dashboard functionality and data accessibility.

Embedded Partnership and Decision Support

• Serve as a strategic partner to Program leadership, applying data to improve planning and execution.
• Attend regular Program function meetings to bring data-informed perspectives into team conversations.
• Collaborate with the R&E team to maintain shared metrics, alignment on enterprise priorities, and analytical best practices.

Data Governance

• Accountability for all program-related data, including data sourced from third parties.
• Ensure effective communication and adherence to data standards (security, access) and policies among program staff.
• Address and resolve any concerns related to data quality escalations.
• Lead program staff to actively participate in cross-functional data projects.

Capacity Building and Data Fluency

• Coach Program staff on interpreting key performance metrics and leveraging data.
• Strengthen data literacy and promote a culture of inquiry and learning across the Program team.

Year Up United Citizen:

• Live the values of YUU.
• Participate in special projects and initiatives that support YUU's effectiveness, growth, and impact.
• Actively participate in YUU’s Learning Community, supporting students as a coach, facilitator, and/or mentor.

Qualifications:

• 6–8 years of experience in data analytics, applied research, or program evaluation—ideally within education, workforce development, or nonprofit settings.
• Proficiency in SQL and data analysis tools; familiarity with BI platforms such as Tableau or Power BI is a plus.
• Strong understanding of statistical analysis, trend evaluation, and hypothesis testing.
• Ability to translate complex data into actionable insights and communicate them to non-technical audiences.
• Proven ability to work cross-functionally and influence decisions without direct authority.
• Deep commitment to advancing equity and economic mobility through data-informed strategy.

Travel:

• Minimal travel required. Occasional travel may be needed to attend program planning or learning sessions.
• Location preference: Candidates based in Eastern or Central time zones, in markets where YUU serves students.

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