Diversified Industries Merchant Services Relationship Management Leader - Payments - Executive Director

This is a strategic client management role with a focus on the launch, growth and retention of large corporate accounts in the Diversified Industries vertical. 

As a Merchant Services Relationship Management Leader within Payments, you will manage a strategic portfolio of large, complex Diversified Industries clients; driving payments optimization strategies as well as overseeing their day-to-day support needs, increasing revenue through the cross-selling of products and services, establishing and maintaining strong relationships with key decision-makers, and providing consultancy to portfolio clients.  

Job responsibilities

• Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals.
• Manages the assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
• Provides thought leadership, proactive insights and consultation on payments optimization strategies to clients within the portfolio, and identifies opportunities for JPMorgan Payments collaboration to deliver the full value of the firm
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods and works with clients to minimize their costs in this area.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Develops and implements educational programs designed to improve client's transaction processing performance.
• Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.
• Identifies and implements processes to reduce companies operating expense.

Required qualifications, capabilities, and skills

• Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation.
• Demonstrated ability to think strategically and deliver tactically, ensuring effective execution of plans.
• Proven leadership experience with a track record of successfully managing teams and projects.
• Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, demonstrating the ability to understand and address their unique needs and challenges.
• Ability to collaborate and influence across multiple stakeholder groups, fostering strong partnerships and driving results.
• In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
• Proficiency in computer software systems, including word processing, spreadsheets, and databases.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
• Must be able to travel nationally up to 30% annually.

Preferred qualifications, capabilities, and skills

• MBA

 

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbu