Administration Lead, AgCentric

Position Summary

The Administration Lead oversees key operational processes including agency onboarding, appointment, and licensing, ensuring smooth operations and administrative support across the organization. This role requires exceptional organizational skills, attention to detail, strong process management capabilities, and the ability to coordinate effectively across departments.

What will your job entail?

Job Responsibilities 

• Support the agent onboarding function by coordinating documentation, verifying credentials, and ensuring timely processing of appointments 

• Appoint agencies on behalf of the issuing carrier, maintaining accurate records and ensuring compliance with carrier requirements 

• Validate and maintain documentation of individual agent and adjuster proficiency, including state licensing and continuing education 

• Coordinate training sessions by managing logistics, distributing materials, and tracking attendance and completion 

• Issue and maintain certificates of completion for internal and external training programs 

• Serve as a central resource for administrative support across departments, capable of executing a wide range of operational tasks 

• Identify and implement process improvements to enhance administrative efficiency and accuracy 

• Maintain organized and compliant records management systems for agency and licensing documentation 

• Collaborate with internal teams and external partners to resolve administrative issues and ensure smooth operations 

• Other projects and duties as assigned 

 

Work Experience and Education 

• Bachelor’s degree in business administration or related field 

• 5+ years of experience in administrative operations, preferably in the insurance or financial services industry 

• Experience with agent onboarding, licensing, and training coordination strongly preferred  

• Demonstrated ability to manage multiple tasks across departments and support cross-functional teams 

 

Licenses & Certifications 

• n/a 

 

Technical/Functional Skills 

• Administrative Operations 

• Insurance Licensing and Appointments 

• Regulatory Compliance 

• Training Coordination 

 

Data Analysis and Reporting Behavioral Skills: 

• Effective communication 

• Interpersonal skills 

• Attention to detail 

• Decision making 

• Problem-solving 

• Continuous learning 

• Adaptability 

 

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recrui