Senior Associate, Global Operations

Seeking a detail-oriented, proactive problem solver to keep Namati running smoothly.

About the Position:

In a world where billions of people live outside the protection of the law, Namati is dedicated to putting the law in people's hands. We're building a global movement of grassroots advocates who work alongside communities to help them protect their land, safeguard their environment, and shape the decisions that govern their lives.

The Global Operations team is the connective tissue that makes Namati's mission possible. We ensure that staff across multiple countries have the tools, systems, and support they need to do their best work, and that our Washington, DC office runs like clockwork. From managing software and hardware to coordinating events and documenting the processes that hold us together, operations is where precision and creativity meet.

The Senior Associate, Global Operations will serve as a key contributor on the Global Operations team, supporting Namati's technology infrastructure, contributing to knowledge management across the organization, and owning day-to-day DC office management and reception functions. Reporting to the Senior Operations Officer based in New York, this role is ideal for an operations generalist who derives real satisfaction supporting people — someone who sees a broken process not as a nuisance, but as an opportunity to improve the experience of the whole team. 

We seek a teammate who is as comfortable troubleshooting a Zoom call as they are orienting a new staff member to the office. You bring a service orientation, strong organizational instincts, and a comfort with ambiguity and changing priorities as you support our teams. Our ideal candidate is highly organized, communicates clearly, and takes pride in follow-through, recognizing that behind-the-scenes work is critical to achieving any important mission.

Responsibilities include, but are not limited to:

DC Office Management

• General office management, including routing calls and messages appropriately, mail collection, check deposits, plant care, maintaining coffee and stationery supplies, and other day-to-day tasks that keep the office running.
• Serve as the primary liaison with building management on maintenance and repair needs.
• Orient visitors and new staff to the DC office, ensuring a welcoming and accessible environment. 

Policies, Processes & Knowledge Management

• Document and maintain standard operating procedures for key operational processes to ensure consistency and clarity across teams.
• Support the ongoing maintenance and improvement of Namati's intranet (the Knowledge Hub), helping ensure content is accurate, accessible, and regularly updated.
• Develop and maintain training and troubleshooting resources to help staff confidently adopt and use Namati's technology platforms.
• Support change management efforts by creating communications, training materials, and guidance that help staff understand and adopt new or updated policies.
• Coordinate travel insurance coverage for staff travel as needed.

Systems & Technology

• Provide first-line IT support for Namati systems, answering basic staff questions, resetting passwords, and triaging basic technical issues.
• Coordinate with Namati's external IT service provider for hardware troubleshooting, computer maintenance, and escalated technical issues.
• Support Zoom calls and virtual meetings as technical host, ensuring smooth delivery of internal and external sessions.
• Support the management of software licenses across the organization, ensuring staff have the tools they need and that subscriptions remain current and cost-effective.
• Research, test, manage, support, and audit the implementation and use of new technology, platforms, and software licenses across the organization.
• Manage Namati's US tech inventory and provide on-the-ground hardware and equipment support for the DC office.

Event Planning & Management

• Support logistics for Namati Board Meetings, including venue selection, catering coordination, procurement, and day-of technical support.
• Coordinate monthly office lunches, including selecting a catering option, communicating with staff, placing orders, and handling day-of setup.
• Execute two DC-based staff gatherings per year, managing the full event lifecycle: communications, venue selection, catering, procurement, on-site execution, and pos