Application Support Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of an Application Support Agent: As a 1st line Application Support Agent, your daily focus is on promptly addressing end-user inquiries and issues related to our software applications. You're the initial point of contact, providing professional and effective assistance to users. Your tasks include troubleshooting, documentation updates, and collaborating with colleagues to enhance existing applications.

You evaluate technical solutions, report on potential risks, and ensure code quality within the team. Overall, your day revolves around delivering reliable support to maintain the efficiency of our software applications.

Your main duties will be:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress
• Setup configuration
• Participate to meetings with the staff
• Provide coaching session to the staff
• Participate to meetings with the development team.
• Improving documentation/ manual for training/shared knowledge

Qualifications

If you have

• Higher education or equivalent overall experience
• A first successful experience in user support (minimum 1 year)
• European level C1 in French and English is mandatory
• Have a good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• High communication skills and insure customer satisfaction
• Ability to work in an international/multicultural environment 
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels

…then this position is suitable for you! 

It would also be a plus if you had 

• Any other language is an asset
• ITIL Foundation Certified
• Experience in European Institution is an asset

This position comes with  

• Competitive compensation packages  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.