Associate Technology Business Services Assistant (Technical Support Assistant) – Overnight Shift

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking an Associate Technology Business Services Assistant supporting the Contact Center Operations Group within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com.

In this role you will:

• Be responsible for recording inquiries as well as repair and service requests
• Interact with immediate team on basic information related to routine tasks
• Interact with internal and external customers regarding any technical issues in their processes
• Perform routine operational and customer support tasks related to technology
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area
• Track service request status and follow up with the client to ensure client satisfaction

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 1510 Arden Way, Sacramento, CA 95815

Available work shifts: Shift will be assigned, and is subject to change, based upon business needs.

• 8:30 a.m. - 5:00 p.m. PT, Friday-Tuesday
• 1:00 p.m. - 9:30 p.m. PT, Friday-Tuesday
• 9:30 p.m. - 6:00 a.m. PT, Sunday-Thursday

Required Qualifications:

• 6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to provide strong customer service while listening, eliciting information efficiently, and resolving technical issues
• Ability to troubleshoot, and resolve, common computer software problems
• Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced communicating and presenting complex information to multiple levels of the organization skills
• Advanced organizational skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders
• Experience delivering results in a fast-paced and deadline driven environment
• Experience with desktop, laptops, PCs, and telecommunications technology
• Experience navigating multiple computer monitors, and screens, while working on the phone
• Experience providing technology production support including troubleshooting for intranet and/or web internet applications
• Experience within customer service and/or call center environments
• Experience with Wells Fargo Consumer, Small & Business Banking Operations (CSBBO) processes and procedures
• Advanced Microsoft Office (Excel, LiveMeeting, Outlook, PowerPoint, SharePoint, Teams, Word) skills
• Experience with Wells Fargo programs, systems, and tools such as: Customer Information View (CIV), HOGAN, Jabber, GAX, Real Time Stats, ServiceNow, SharePo