Customer Support Agent (APAC)

✨ About us ✨

Photoroom was launched in 2020 after getting accepted into Y Combinator and, over the past 4 years, has become the world's most popular AI photo editor. Our mission is clear: to elevate businesses through amazing photography.

Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-class background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.

Processing over 5 billion images a year and downloaded over 150 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.

We are at an exciting stage of our journey, having successfully raised our Series B and looking to scale to $100M ARR in 2024.

Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 50 world-class deep learning, product, and marketing experts with backgrounds at the world's leading companies. We are a diverse team of entrepreneurs building for entrepreneurs.

✨ About us ✨

Photoroom was launched in 2020 after getting accepted into Y Combinator and, over the past 4 years, has become the world's most popular AI photo editor. Our mission is clear: to elevate businesses through amazing photography.

Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-class background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.

Processing over 5 billion images a year and downloaded over 150 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.

We are at an exciting stage of our journey, having successfully raised our Series B and looking to scale to $100M ARR in 2024.

Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 50 world-class deep learning, product, and marketing experts with backgrounds at the world's leading companies. We are a diverse team of entrepreneurs building for entrepreneurs.

TL;DR

🤓 We are looking for a Customer Care Agent, to help us go to the next level! As a Customer Care Agent, you will develop and leverage customer relationships and act as a bridge between our users and the Product team.

💰 Freelancing part-time agreement (about 4-5h per day, 5 days per week, including weekends - 2 days off during business days)

🌎 We are flexible: we are looking for someone working on the UTC+7 to +10 time zone

🇬🇧 PhotoRoom is an international team, and we work in English.

✨ Your core mission ✨

• You are serving as our front office and your role is of great importance, as our product is user-centric and we love to keep our users happy! You will:

• Respond to user queries in a timely and accurate way, via Intercom (our CRM)

• Identify user needs and help users with specific features

• Analyze and report product malfunctions

• Update our internal databases with information about technical issues and useful discussions with customers

• Create and share videos with users as a guidance tool

• Share feature requests and effective workarounds with team members

• Follow up with customers to ensure their technical issues are resolved

• Answer App Follow reviews (once every 2 weeks)

• Help on updating articles on the Help Center

✨ About you ✨

• Collaborative - You can easily identify problems and work at your best to develop solutions

• Independent - You enjoy solving problems on your own but also, you are not afraid to ask for help when needed

• Analytical – You can break down complex, unstructured problems into actionable recommendations.

• Organized – Highly organized, and able to juggle multiple priorities.

• Communications – You are skilled in communicating and can hold a well-structured conversation.

• Experienced – You have 1 to 3 years of Customer Support experience

• Fluent in English

• You're happy to work weekends and have 2 days off per week on business days

✨ 2-steps process ✨

• Screening call with Customer Suc