Manager, Site Reliability Engineer

ABOUT THIS POSITION

We are looking for a Manager of Site Reliability Engineering (SRE) to lead reliability efforts for our Clearing House team—responsible for the systems that underpin secure, compliant, and high-volume transaction processing. This role is ideal for a leader who thrives in high-stakes environments and is passionate about building resilient systems that support mission-critical financial operations.

WHAT YOU'LL DO

• Team Leadership & Development
  • Lead and mentor a team of SREs focused on the Clearing House platform.
  • Foster a culture of reliability, automation, and continuous learning.
  • Collaborate with engineering, product, and compliance teams to align reliability goals with business and regulatory requirements.
• System Reliability & Performance
  • Ensure the availability, performance, and scalability of Clearing House services.
  • Define and implement SLIs/SLOs and manage error budgets to balance innovation and reliability.
  • Drive improvements in observability, incident response, and root cause analysis.
• Operational Excellence
  • Lead incident management and postmortem processes for production issues.
  • Develop and maintain runbooks, playbooks, and automated recovery procedures.
  • Monitor system health and proactively address reliability risks.
• Compliance & Risk Management
  • Partner with InfoSec and Risk teams to ensure systems meet regulatory and audit requirements.
  • Implement controls and monitoring to support data integrity and transactional accuracy.

WHAT YOU'LL NEED

• 6+ years of experience in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role.
• Experience managing systems in regulated environments (e.g., financial services, healthcare).
• Strong background in cloud-native architectures (AWS, GCP, or Azure), containerization (Kubernetes), and infrastructure-as-code.
• Proficiency in observability tools (e.g., Grafana, Prometheus, Splunk) and CI/CD pipelines.
• Excellent communication and stakeholder management skills.
• Experience with Python, Powershell, and other similar languagesPreferred

Preferred Qualifications

• Experience with high-throughput transactional systems and distributed databases.
• Familiarity with compliance frameworks (e.g., SOC 2, PCI-DSS).
• Background in performance tuning and capacity planning.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.  

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar