Donor Services Specialist - 10906

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: ·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. ·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. ·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. ·         Achieving excellence through continuous quality assurance, innovation and professional development. ·         Using resources judiciously and effectively.  

The Donor Services Specialist oversees the daily entry of donor and gift data in the donor management system, ensuring the accurate recording of gift information, prompt gift acknowledgments, and coordination with the finance and accounting department to reconcile revenue within the Coalition’s accounting systems. This role responds to donor inquiries and provides excellent customer service to supporters, helping ensure a positive donor experience. Highly collaborative, the position supports Philanthropy team members in maintaining continuity in the department’s interactions with and stewardship of donors.

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
  The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Responsible for processing donations from multiple sources, including retrieving gifts from incoming sources, receiving donation and gift information, and entering gifts in database using data entry protocols and maintaining data integrity.
• Responsible for gift stewardship through producing and distributing all gift acknowledgements, tax receipts, and tax credit documentation, following standard operating procedures for timeliness and communication.
• Responds to all donor inquiries and requests, representing the organization with strong customer service skills.
• Reconciles donation data with the finance and accounting teams on a regular basis, including producing monthly and annual reconciliation reports.
• Maintains organizational presence and updates information on external giving and evaluation platforms such as Charity Navigator and workplace giving sites.
• Partners with Associate Director of Philanthropy Services and Vice President of Philanthropy to produce reports.
• Ensures timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed. 
• Performs other job duties as assigned.

Qualifications Summary 

• Minimum three (3) years of experience in data entry, database management, or gift processing role. 

  Education, Experience and Job Competencies

• Bachelor’s degree in related field from accredited college or university or equivalent experience is desired.
• Proficiency in using Microsoft Office applications and fundraising databases/customer moves management applications,