Pharmacy Technician Liaison

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

The Pharmacy Technician Liaison is responsible for accurately managing medication records, coordinating with healthcare providers, and providing patient education on their medications, with a specific focus on the needs of elderly patients, all while adhering to strict regulations and maintaining a high level of patient safety within the center’s pharmacy operations. 

Essential Job Functions

Duties include, but are not limited to:

· Medication Preparation and Dispensing:

· Receive prescription orders from PACE providers and outpatient specialty providers. 

· Process prescriptions electronically, ensuring all information is complete and accurately entered into the pharmacy system.

· Ensure accurate labeling and packaging of medications.

· Medication management:

· Maintain detailed patient medication records, including allergies, current medications, and refill schedules, updating participant address as needed, and ensure data privacy. 

· Perform medication reconciliation to ensure accurate medication lists. 

· Manage delivery of send to PACE medications and any undelivered or return to PACE medications.

· Receive and manage inventory of center administered medication

· Patient interaction:

· Receive and process Situation, Background, Assessment and Recommendations (SBAR) requests on the floor, via email or phone call to assist participant of their mediation needs.

· Provide patients with clear instructions regarding medication usage, side effects, and potential drug interactions. 

· Answer patient questions about their medications in a patient-friendly manner. 

· Identify potential medication concerns and communicating them to the physicians

· Coordination with healthcare team:

· Work closely with pharmacists, nurses, on call staff and other healthcare professionals.

· Collaborate with PACE clinicians to ensure timely medication delivery and address any medication-related issues. 

· Communicate with physicians regarding prescription changes or concerns. 

· Participate in care coordination meetings to discuss patient medication needs. 

· Coordinate with external pharmacies and suppliers as needed

· Inventory control of the Access to Medication Cabinet (ATM) and clinic medications:

· Monitor and maintain accurate inventory levels of medications and order supplies as needed.

· Perform regular inventory checks and replenish mediations as needed to prevent shortages. 

· Conduct routine inspections of medication storage areas.

· Attend and participate in staff meetings, in-services, projects, and committees assigned. 

· Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.

· Act as pharmacy liaison to Operation’s Division leadership (Executive Directors, Center Managers, and Transportation Managers). 

· Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

· Be flexible in schedule of hours worked.

· Provide remote coverage for other centers as needed.

· May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License and proof of insurance is required. 

Knowledge, Skills and Abilities 

· Strong understanding of medication names, dosages, and interactions

· Excellent attention to detail and accuracy in data entry

· Strong organizational and Effective communication skills to interact with patients, caregivers, and healthcare providers

· Ability to work independently and as part of a team

· Attention to detail and accuracy in medication handling.

· Knowledge of geriatric pharmacy practices and common medication concerns for elderly patients 

· Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). 

· Knowledge of general office procedures, equipment and filing systems.

· Ability to communicate effectively, both