Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

(CONTRACT ONLY) Amazon Connect + Service Cloud Voice Specialist (Salesforce)Location: United States or Canada - We are fully remote!
Summary
Thunder is looking for an experienced Contractor to support current (and possible future) Amazon Connect and Salesforce Service Cloud Voice projects, as we continue to grow and scale! Our Solution Architects function as a liaison between client and the Thunder team, and lead the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever. 
Ideal candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Amazon Connect - in order to optimize existing Salesforce applications and implement new ones. 
Responsibilities 

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate client’s business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Develop user stories and process diagrams to support the design and development of Salesforce solutions 
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure Quality deliverables

Qualifications 

• 5–7+ years of experience leading complex, enterprise-grade CCaaS transformations within the Salesforce Partner and/or AWS ecosystems, driving value through the convergence of CRM and cloud communications.
• Proven ability to architect hybrid solutions that leverage the following products: Service Cloud Voice, Amazon Connect, Bedrock, Amazon Q, Agentforce, and/or Data 360.
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills 
• Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
• Advanced skill in developing AWS Lambda functions and EventBridge relays to synchronize contact events between Amazon Connect and Salesforce Service Cloud in real-time.
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
• Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

*Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!