Senior Director - Digital Strategy and Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is an important global leadership role, reporting to the SVP of Digital Services & Operational Intelligence (DSOI) within Client Services (CS). This individual will be responsible for partnering with the SVP on an accelerated Digital & Data Transformation plan to support CS 2030.  He / she will also independently managing multiple global workstreams and projects and partnering with the SVP and DSOI VPs to drive critical strategic initiatives and mission-critical business operations. This leader will also be accountable for leaning in over the first 3 months and developing the FY26-27 plan, along with required team structuring to support DSOI and CS2030 needs. 

Key Areas of Responsibilities include: 

• Accelerated Digital and Data Transformation to support CS 2030 
• Programmatic delivery across CS 2030 strategy initiatives; coe, digital, automation, and data focused roadmaps & delivery tracking 
• Design and delivery of progress updates and OKR performance reporting  
• Executive reporting and presentations  
• Financial planning and management 
• Deep partnership on executive reporting and presentations with DSOI VPs; delegate as needed 

This leader is also expected to operate as an integrated partner across the Client Services Business Operations & Strategy community and will interact with senior executives on the CSLT.  

Responsibilities:   

• Serve as the go to thought-partner on all digital and data transformation needs to support CS2030, including high-priority strategic issues and projects (coe, digital, data, automation) 
• Design and delivery updated roadmaps and delivery tracking across all initiatives and solutioning levers 
• Expand current technology working model from Digitization into Data and drive monthly / quarterly technology processes 
• In partnership with BI & Analytics team, drive development of specific metrics and targets and stakeholder socialization  
• Lead OKR reporting for DSOI – adapting tone, level of detail and presentation structure / format based on audience (for example, QBR vs Monthly Pack) 
• Establish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activities  
• In partnership with Finance, support SVP with development of budget for CS DSOI team, as well as sub-team budgets, providing strategic support on investment prioritization and allocation.  
• Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct / seek additional investment etc.  
• Partner with SVP and VPs to plan and coordinate LT offsites 
• Own and deliver CS response to quarterly SEC reporting requests from Controllership 
• Support SVP and VP with review and analysis of Employee Engagement results 
• Proactively identify opportunities for process improvement and automation across DSOI and partner with individual team and other CS partners as needed to explore and deliver solutions 
• As needed, serve as delegate for VPs across all areas of responsibility, and in all forums / meetings 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
• Strong leadership experience
• Demonstrated success in business operations, digital transformation, strategy, and planning roles
• Strong digitization and automation skills
• Strong financial acumen and analytical skills
• Strong commercial acumen and solid business judgment
• Solid experience translating loose (often nebulous) thoughts into tactical plans and delivery roadmaps
• Proven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategy
• Strong teamwork, ability to work effectively across functions, levels and locations
• Ex