Director of Product Management Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s Digital Experience and Platform Team seeks a visionary Director of Product Management Operations. In this pivotal role, you will spearhead the development and implementation of robust processes and operations aimed at crafting innovative digital experiences, services, and products to drive the success of our customers and marketing organization. These initiatives will be instrumental in propelling ServiceNow's marketing efforts to new heights of success. 

What you get to do in this role: 

• Leadership and Strategy: Lead a dynamic team in establishing and refining processes that enhance our ability to deliver market-leading digital experiences and products. 

• Operational Excellence: Implement and monitor key metrics to gauge operational effectiveness, drive continuous improvement, and ensure alignment with agile methodologies. 

• Innovation Management: Foster an environment of innovation that encourages creativity and the development of cutting-edge operational solutions to meet marketing objectives. 

• Stakeholder Collaboration: Work closely with cross-functional teams and stakeholders to align product management operations with overall business goals, ensuring seamless integration and mutual success. 

• Agile Advocacy: Champion agile practices within the team, ensuring flexibility, rapid iteration, and responsiveness in our product development processes. 

• Develop short and long-range operating objectives to prevent operational obstacles to new initiatives 

• Integrates activities between teams to solve problems and maximize throughput 

Qualifications

To be successful in this role you have:

• To be successful in this role, you have:

• Proven experience in product management operations, ideally within a digital experience or platform development context. 

• Strong leadership skills with a track record of managing, developing, and inspiring high-performing teams. 

• Expertise in implementing and optimizing processes and operations for product management in a tech-forward environment. 

• Familiarity with agile methodologies and a demonstrated ability to adapt these practices to enhance team efficiency and product quality. 

• Excellent analytical skills, with an ability to set, monitor, and analyze performance metrics for continuous improvement. 

• Outstanding communication and collaboration skills, capable of engaging effectively with various stakeholders and cross-functional teams. 

• 10+ years managing teams to deliver operational excellence 

• 10+ years delivering or leading operations for a product/service environment 

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We al