Customer Service Representative

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Job Purpose and Impact

The Customer Service Representative will have a customer focus to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will handle strategic or advanced dedicated customer accounts and optimize the processing of moderately complex to complex order issues and will proactively identify and mitigate order management related risks through continuous improvement of the process.

Key Accountabilities

• Execute customer facing activities from the end to end order management process dedicated to key strategic or advanced customers using general understanding of order management technology.
• Support the execution of customer care strategy and activities to ensure it is consistent and streamlined across customer segments by working closely with commercial team to set up and align the order intake services to customer and product segments.
• Perform root cause analysis of occurring issues and incidents.
• Proactively engage with customers and act as escalation point in case of ambiguously defined order exceptions and issues for assigned customer accounts while working closely with customers to manage and resolve issue escalations and monitor key inputs to identify risk in advance.
• Partner collaboratively with commercial team to proactively identify revenue growth opportunities including cross selling and upselling activities.
• Partner with other functions and departments on issues that require additional investigation to ensure issues regarding order status, order opportunities, and risk mitigation are resolved.
• Coach and mentor junior members of the customer facing organization.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

 

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of two years of related work experience.
• Microsoft Office experience.

 

Preferred Qualifications

• SAP experience.
• Salesforce Service Cloud experience.
• Customer service experience in a food manufacturing industry.

 

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Position Information

• Relocation assistance will not be provided for this position.
• This is a hybrid job (office + home) in Wichita, KS.

 

Equal Opportunity Employer, including Disability/Vet