Senior Solution Architect

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What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Senior Solution Architect to join our growing team.

Day to Day You’ll Be:

• As a Sr. Technical Advisor are an integral part of the Customer Success Team delivering critical services to our customers.
• You own the technical relationship with assigned Strategic and Premium (if required) clients to support them throughout their partnership with TransUnion’s Global Fraud Solutions group.   This includes consultations on solution architecture, onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group’s services and platforms for our strategic customers. 
• You will be the customer’s trusted advisor and subject matter expert helping them understand our systems and take advantage of the technology.
• In this role you lead customer technical engagements across a range of industries, types of projects, platforms, solution interfaces, and provide expert technical knowledge, support and troubleshooting for our solutions and platforms. 
• In addition, as a senior team member in this field you will collaborate in the development of appropriate integration manuals, training materials, and procedures; proactively seek ways for the solution architect team to improve its processes to enhance the customer experience, and provide value added services and provide sales engineering support.

Essential Skills & Experience:

• Bachelor’s degree in Computer Science, IT, Software Development or related field and 7+ years of relevant work experience
• Direct experience in product application integrations
• Proven experience as a consultant.
• Verified skills in a variety of web and software development technologies including but not limited to: REST/JSON, HTTP JavaScript, Web Services, XML, HTML5, SQL, PHP, C# and Java
• Demonstrated ability to diagnose and troubleshoot technical issues in diverse customer technical environments
• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas and effectively resolve technical issues using practical and imaginative methods
• Demonstrated success in working on multiple projects, with competing priorities and delivering high quality software on schedule​
• Fraud management or identity and access management experience
• Basic understand/familiarity with iOS and Android
• Project management experience   

Desirable Skills & Experience:

• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
• Effective customer-service orientation and relationship-building skills
• Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
• Strong verbal and written communication skills - ability to communicate complex ideas effectively.
• You have strong advisory, consulting and interpersonal skills coupled with the deep technology skills needed to lead customer engagements and strategic client discussions in solution architecture and design projects to meet their technical objectives by providing best practices by proactively identifying and closing gaps.  
• Support all technical needs for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions. Support technical escalations as the subject matter expert.

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and