STA - Customer Journey Expert

Customer Journey Expert in Specialized Products & Services, Wholesale Banking (WB) Transaction Monitoring (TM) is a Short Term Assignment (STA) where together with the designated teams and stakeholders you share a collective responsibility for identifying, managing and monitoring the Financial Crime risks and the implementation of the related transaction monitoring programs. This includes the implementation of 3rd party programs.

The Team

As Customer Journey Expert you report to the Specialized Products & Services (SPS) lead. In this role you take on the more complex programs and support the SPS lead as sparring partner. You support development of the project teams into a position of high quality advisor, authority, empowerment and countervailing power.

Roles and responsibilities

As an expert in the KYC and FCC domain you lead key projects such as Hubble and Atlas. You take responsibility for the implementation of these programs.
You are an adviser to 1st and 2nd line on requirements setting and compliance related decisions.

• drive implementation and operating effectiveness of the requirements, procedures and controls to mitigate the identified risks in the organization;

• work closely with the first and second line across the organization and advise/instruct on their operational activities.

• stay up to date with the industry practices & trends

• support the first line of defense (1LoD) with the adequate identification of all FCC related risks in their domain. You check and challenge the 1LoD of Wholesale Banking;

• ensure collection of necessary information and evidence to enable effective monitoring of FCC risks including issue tracking and collaboration with Quality Assurance where required;

How to be successful

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

You have a proven track record in Wholesale Banking, hands on expertise, product knowledge, a proven record in stakeholder management and countervailing power into the equation so to guard ING's ambitions in fighting financial crime. Furthermore

• Academic background

• Minimum of 10 year track record in Wholesale Banking, have product knowledge and are a thought leader in KYC

• You are an excellent analyst and have experience with transaction monitoring programs and project management.

• Strong stakeholder management skills (internally and relevant external parties);

• You have a natural persuasiveness/countervailing power and know when to speak up;

• Inspire, motivate and encourage others to get the best out of themselves; you gain trust and coach specialists into a position of authority and empowerment.

• You have an excellent level of English both verbally and in writing.

• You do not only start projects but also finish them. You have no trouble navigating through complicated and challenging issues.
   

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions.  You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

Questions?

Contact Rob Kuiper, Lead TM - Specialised Products and Services for more information about this role.