Senior Manager Sales Operations, Global Partners

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

Job Summary

The Senior Manager / Director, Sales Operations – Global Partner Sales is a critical role within the Revenue Operations team, responsible for driving operational excellence and efficiency to support the Global Partner Organization’s success.  This role will act as a strategic partner with the SVP Global Partners and Global Partner Programs leaders. 

Reporting into the Revenue Operations Leader, the successful candidate will work collaboratively to streamline processes, manage sales as well as partner data and analytics and enable overall partner team performance.

Location: US - Any Darktrace office location

 

Key Duties & Responsibilities 

• Partner with Senior Leaders in the Global Partner Organization (GPO), to design, implement and monitor key performance indicators (KPIs) for an expanding Partner community
• Oversee and execute the semi-annual planning process for the GPO, including global quota creation/allocation, territory assignment and headcount modeling.  Collaborate with others in the GPO as well as Revenue Operations, Finance, Commissions and Sales throughout the planning process
• Develop, document, and standardize GPO operations & processes, ensuring they are efficient and effective; identify areas of improvement in processes and implement necessary changes to enhance productivity.
• Perform analyses across multiple data sets and tools (examples of analyses include GPO performance, partner segmentation, propensity to buy, white space, product-specific analysis, etc.).  Provide data-driven insights and recommendations to support strategic decision-making.
• Drive an operating cadence around forecasting and pipeline management to deliver excellence and ensure sustained, predictable growth across all business units.

 

Qualifications & Experience

• 8+ years of professional experience in Sales Operations/Strategy, Analytics, Business Operations, or other related fields
• Strong analytical skills and ability to interpret sales data and metrics effectively.
• Expert in excel and previous experience working with Salesforce.
• Proficiency in CRM software and sales automation tools; experience supporting the implementation of a CRM or other sales tools is a plus.
• Excellent organizational and project management skills.
• Strong communication and interpersonal abilities; effective storyteller who can engage an audience.
• Experience in developing and implementing sales processes and strategies.
• Knowledge of sales forecasting and planning methodologies.
• Ability to thrive in an urgent, and evolving environment.
• Bachelor's degree from an accredited university.

 

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance
• Life insurance
• Commuter benefits
• 401(k)
  
  
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