Regional Sales Manager, West Coast

Company Description

Technology With a Mission

Identiv is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over 1.5 billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful bitse.io connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv IoT, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv Values

Innovation: We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity: We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security: We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability: We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

What Sets Us Apart

Holistic IoT Solutions: Our full-circle, in-house IoT solutions include our powerful IoT connecting cloud, BLE, HF, UHF, dual-frequency, and SAMs, making us a one-stop shop for all IoT needs.

Engineering Excellence: We provide engineering excellence from equipment to expertise, ensuring every customer journey is powered with passion and precision.

State-of-the-Art Technology: Our team is dedicated to innovation, ensuring access to the latest in state-of-the-art technology and rapidly evolving to meet your needs.

Social Responsibility: Our mission is to enhance business, personal, and planetary well-being, from patient safety to food safety, enabling a sustainable, smart future.

Job Summary:

As the Regional Sales Manager, you will be responsible for generating and managing new business in the Americas region. This role requires a deep understanding of Identiv's products and services within the RFID technology and IoT sectors.

Responsibilities:

●        Develop and execute comprehensive strategic account plans for key customers, aligning with Identiv's business goals and product offerings in RFID technology and IoT.

●        Assume the role of the key contact and gateway for Identiv's channel partners.

●        Identify growth opportunities within strategic accounts and collaborate with cross- functional teams to capitalize on these opportunities.

●        Serve as the primary point of contact and advocate for strategic account customers, addressing their needs and challenges proactively.

●        Define and implement best practices for customer success and account management, ensuring consistent delivery of exceptional service.

●        Cultivate a customer-centric culture within the team and throughout the organization.

●        Establish and nurture strong, long-term relationships with strategic account customers, and suppliers, and manufacturers, gaining an in-depth understanding of their RFID and IoT technology needs.

●        Collaborate with customers to co-create solutions that drive mutual success, positioning Identiv as a strategic partner.

●        Collaborate closely with the sales and marketing teams to identify opportunities for upselling and cross-selling Identiv's RFID technology and IoT solutions to strategic accounts.

●        Continuously monitor customer usage and adoption, identifying opportunities to increase engagement and revenue.

●        Develop and execute customer retention strategies to minimize churn and extend customer lifetime value.

●        Proactively address customer issues and concerns to ensure a consistently high level of satisfaction and loyalty.

●        Utilize data-driven insights to evaluate customer health, track key performance indicators (KPIs), and measure the success of customer success initiatives.

●        Develop annual budgets for evaluation by sales representatives and clients.

●        Offer qualitative and quantitative market data, updates, and analysis to bolster sales initiatives while also providing regular reports and updates