Sales Systems Product Manager

Ready to be a Titan?
ServiceTitan is looking for a strategic, detail-oriented Sales Systems Product Manager to join the Corporate Engineering team. With a focus on Sales initiatives (Salesforce Sales Cloud), this role is crucial in partnering with our sales leaders to evolve and scale the strategy behind our sales processes. The ideal candidate is a proactive communicator and critical thinker with a strong background in business analysis, process improvement, and sales technology, comfortable navigating ambiguity in a fast-paced, evolving environment.Job Duties:

• Lead efforts to streamline and automate sales processes
• Leverage your expertise in sales systems, KPIs, and data-driven decision-making to solve complex challenges and deliver scalable solution.
• Partner with sales leaders to define and champion the business vision and roadmap for sales-centric platforms and tools.
• Lead efforts to review, assess, and improve Enterprise & Corporate Sales Processes, translating strategic objectives into actionable requirements and user stories to ensure timely delivery of high-impact solutions.
• Collaborate with sales leaders and stakeholders on key projects, including the Fintech Sales Process and the migration of our Green business into ST processes.
• Define and track key performance indicators (KPIs) relevant to sales initiatives to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.
• Lead User Acceptance Testing (UAT) efforts to ensure solutions meet business needs and function as intended.
• Analyze and document current and future state sales workflows using process mapping to identify areas for efficiency and automation.
• Prioritize and manage a backlog of sales process improvements and enhancements, ensuring alignment with overall sales strategy and business value.
• Manage ad-hoc and Business-As-Usual (BAU) requests from sales stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort, while providing good, better, best solution options.
• Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption within the sales organization.

What You’ll Need:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.
• 7+ years of relevant experience, ideally within SaaS business operations or product management supporting sales, with a strong understanding of the sales customer journey.
• Proven experience in creating process maps, writing clear and concise technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).
• Deep understanding of sales business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals:
  ​- This includes deep platform knowledge of Salesforce Sales Cloud and other relevant Salesforce Clouds (Service Cloud, CPQ, etc.), its declarative capabilities (Flow, Process Builder, Workflow Rules, Validation Rules), data model, security models (Profiles, Permission Sets, OWD), reporting and dashboards, and potentially integrations with other systems. Ability to perform basic configuration/admin tasks, such as creating custom fields, objects, reports, and dashboards, to prototype solutions or assist administrators in sales systems. Salesforce Administrator or Business Analyst certification is a plus.Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.
• Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.
• Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.
• Exceptional data literacy with a proven ability to analyze sales performance data, identify trends, and translate insights into data-driven product decisions and recommendations to optimize sales outcomes. Proficiency with Salesforce reporting and dashboards, and experience with sales analytics tools, is highly desired.
• Understanding of system integrations and their implications for data flow and synchronization within the sales tech stack.
• Familiarity with Agile tools such as Jira, Azure DevOps, or similar for managing backlogs, sprints, and tracking work.
• Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.

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