Solutions Engineer Lead | Post-Sales

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

We are seeking a dynamic and experienced Solutions Engineer Lead to join our post-sales team. This individual will play a critical role in ensuring the success of our clients by driving implementation, adoption, ensuring operational excellence, and continuously improving our product experience. As a bridge between clients, internal teams, and product development, you’ll empower clients to extract maximum value from our solutions while shaping the future of our product offerings.

Key Responsibilities

• Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity

• Set performance expectations, establish best practices, and guide the team in delivering scalable solutions

• Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product

• Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients

• Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management

• Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy

• Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion

• Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth

• Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders

• Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness

  Requirements

• 5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity

• Strong technical proficiency in SQL and familiarity with BI tools (e.g., Looker, Tableau, Power BI)

• Proven track record of program management and driving cross-functional initiatives

• Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language

• Experience working closely with Product and Engineering teams, ideally with exposure to product management

• A customer-first mindset, with the ability to balance strategic insight and tactical execution

• Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social