Strategic Account Management

Oversees the development of a mature/dynamic multi-year customer plan detailing critical insights and new business opportunities aligned to customer priorities. Directs the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners. Coaches team on expanding strategic network of key internal and external partners and decision makers to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Initiates collaborative opportunities with key internal and external partners and business and technical decision makers. Manages team efforts to execute on collected feedback on additional needs, products, and features. Coaches team on leveraging Microsoft sales strategies. Leads in strategic discussions by articulating ideas to transform customer business models to better serve their own customers, and increase profitability and market. Leads by example to leverage unique, strategic industry-focused business insights and opportunities. Proactively owns and elevates a transformative customer engagement strategy. Drives execution of long-term strategies. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Responsibilities

• You conduct ongoing executive mapping exercises to ensure alignment across key internal and external groups. Additionally, you provide thought leadership and strategic co-innovation ideas, and challenge customers when appropriate to think differently and offer alternative industry-specific points of view. You set the organizational tone for building and maintaining long-term strategic customer relationships and for driving larger impact for the customer.
• You also lead the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. You bring greater customer/partner ecosystem together with the customer to discuss how to enrich the customer's value to their customers, and create mutually agreed upon roadmaps on how to capture innovation/transformation within strategic accounts.
• Furthermore, you proactively explore and uncover technologies and confirm customer interest, and have an understanding of where Microsoft may not be able to compete, and how key customer competitors compete within their respective space.
• Other: Embody our culture and values

Qualifications

Required Qualifications

• Bachelor's Degree AND 10+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR equivalent experience.
• 8+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
• 8+ years experience closing large, complex agreements/deals.

Preferred Qualifications 

• Bachelor's Degree AND 13+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation OR Ma