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Sr. Business Analyst (Salesforce)
PointClickCareRemote, USA, United StatesRemotefull_timeVerifiedPosted 25 Apr 2025
About the role
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
PointClickCare is searching for a Sr. Business Analyst that is Salesforce certified and a subject matter expert to support our strategic initiatives and build relationships with the business community.
As a member of the Technical Delivery & Operations team, you will be responsible for analyzing and validating business needs, leading and conducting QA activities, and designing processes to improve system effectiveness and solidify our relationships with our business contributors.
This role collaborates closely with business Subject Matter Experts (SMEs), Product Owners, Business Solution Managers (BSMs), Application Analysts, Application Engineers, Project and Program Managers, and other members of the team to deliver solutions successfully.
Key Responsibilities:
•Develop a strong understanding of the current projects and our Salesforce roadmap. •Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs.•Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements. Utilize technology to optimize business operations.•Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies to ensure flexibility and iterative development.•Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations. Ensure alignment between business and technology.•Identify gaps and risks in business processes and technology solutions. Collaborate with stakeholders to propose mitigation strategies and improvements.•Create L3 & L4 Business Process Maps and capture other business process changes while gathering requirements.•Create user stories from business use cases and processes, defining functional and non-functional requirements with clear success criteria.•Identify and communicate user story dependencies, actively participate in grooming and planning sessions to ensure user stories are well-defined, prioritized, and aligned with business objectives.•Lead QA activities for user stories from inception until deployment in production.•Identify test scenarios and follow QA standards and best practices to create detailed test scripts, test cases, and test plans, ensuring that test scenarios align with business requirements and that the system meets both functional and non-functional needs.•Use test automation tools like Copado CRT to generate test cases faster.•Perform QA testing following the defined test scripts, log bugs, and track the bug life cycle. •Coordinate and manage the UAT process, ensuring that business SMEs are onboarded to the testing tool, have reviewed the test scripts, and are prepared for testing.•Support end-user training and enablement programs to facilitate smooth adoption.
Required Experience:
•5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud)
PointClickCare is searching for a Sr. Business Analyst that is Salesforce certified and a subject matter expert to support our strategic initiatives and build relationships with the business community.
As a member of the Technical Delivery & Operations team, you will be responsible for analyzing and validating business needs, leading and conducting QA activities, and designing processes to improve system effectiveness and solidify our relationships with our business contributors.
This role collaborates closely with business Subject Matter Experts (SMEs), Product Owners, Business Solution Managers (BSMs), Application Analysts, Application Engineers, Project and Program Managers, and other members of the team to deliver solutions successfully.
Key Responsibilities:
•Develop a strong understanding of the current projects and our Salesforce roadmap. •Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs.•Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements. Utilize technology to optimize business operations.•Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies to ensure flexibility and iterative development.•Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations. Ensure alignment between business and technology.•Identify gaps and risks in business processes and technology solutions. Collaborate with stakeholders to propose mitigation strategies and improvements.•Create L3 & L4 Business Process Maps and capture other business process changes while gathering requirements.•Create user stories from business use cases and processes, defining functional and non-functional requirements with clear success criteria.•Identify and communicate user story dependencies, actively participate in grooming and planning sessions to ensure user stories are well-defined, prioritized, and aligned with business objectives.•Lead QA activities for user stories from inception until deployment in production.•Identify test scenarios and follow QA standards and best practices to create detailed test scripts, test cases, and test plans, ensuring that test scenarios align with business requirements and that the system meets both functional and non-functional needs.•Use test automation tools like Copado CRT to generate test cases faster.•Perform QA testing following the defined test scripts, log bugs, and track the bug life cycle. •Coordinate and manage the UAT process, ensuring that business SMEs are onboarded to the testing tool, have reviewed the test scripts, and are prepared for testing.•Support end-user training and enablement programs to facilitate smooth adoption.
Required Experience:
•5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud)
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