Customer Service Representative - Rockford Road Animal Hospital

Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team! 

Are you a passionate individual looking to further your veterinary knowledge and people skills? We are looking for an eager, dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients!  

Our ideal candidate is driven, passionate, punctual, and has an immense love for animals, as well as respect for the human-animal bond. Prior veterinary reception experience is preferred.  

If you are interested in joining a team of compassionate, dedicated individuals, reach out to us today! We're super excited to have you join us!  

Our benefits include: 

• Vision, dental, and medical insurance.
• Health Savings Account with company input.
• 401(k).
• 401(k) employer match.  
• Employee Assistance Program.
• Paid holidays off.
• Employee discounts.  
• Paid time off. 
• Uniform allowance.  

Pay Range: 

• $17 - $20; pay range is based on skills, background and experience.  

Experience: 

• Veterinary reception experience – 1 year (required). 

Ability to Commute or Relocate: 

• Plymouth, MN 55441 (required). 

Work Type: 

• In person. 

 

POSITION SUMMARY:

The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.

 

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian's instructions and sells retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

 

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education:
• High School Diploma or GED required
Professional Licenses/Certifications: None

Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic knowledge of medica