Sr. Account Manager, Aftermarket

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Sr. Account Manager, Aftermarket

Primary Purpose of Role

The Sr. Account Manager is responsible for managing and growing strategic OEM Service and Distribution aftermarket accounts within the Off-Highway market (Agriculture, Construction, Mining, Material Handling). This role owns customer business planning, revenue growth, operational alignment and long-term partnership development. This position is the main interface between the customer and internal operations, ensuring customer satisfaction while achieving business plan targets.

Key Responsibilities

• Primary customer contact in North America for Off-Highway products distributed throughout the Allison Off-Highway Drive & Motion Systems Distribution Channels 
• Develop a sales strategy and objectives, executive briefings, and prepare communication with senior Allison Off-Highway Drive & Motion Systems leadership and senior customer level
• Represent Voice-of-the-Customer (VOC) within Allison Off-Highway Drive & Motion Systems and responsible for customer metrics
• Maintain accurate regional revenue forecasts and sensitivity analysis by providing analytical and thoughtful information in a data-driven environment
• Review and monitor monthly customer sales performance, customer activities and effectively communicate developments to the Allison Off-Highway Drive & Motion Systems constituents both internally and externally
• Manage North American sales, and work effectively with the Allison Off-Highway Drive & Motion Systems global team members in a matrix structure
• Understand customer products and organizational structure to build relationships with teams and engage customers effectively. Develop stronger relationships with customers at the senior level
• Research and identify additional sales growth opportunities, propose and develop sales packages, propose distribution expansion initiatives and create business development plans
• Lead market intelligence initiatives covering customer service and distribution networks to identify growth opportunity areas and strengthen customer partnerships
• Design and implement an effective long range growth strategy across customer locations for strategic accounts
• Negotiate pricing and other critical supply chain matters (quality, delivery, and timing). Build relationships with customers at different levels, in different departments, and at locations in order to support current and future business
• Oversee accounts receivable activity, ensuring recovery of costs, make product presentations to customer purchasing, engineering, and manufacturing departments/representatives
• Partner with internal Allison Off-Highway Drive & Motion Systems teams (pricing, product planning, distribution center and marketing) to achieve growth objectives
• Maintain current knowledge of competitor’s distribution models, market activity and significant changes
• Collaborate with customer service to problem-solve customer challenges while ensuring a timely and effective customer response