Bilingual CX Solutions Regulatory Staff

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

The CX Solutions Regulatory Staff plays a vital role in building and maintaining proactive, positive relationships with the complaint department within relevant regulators and oversight agencies. This role is dedicated to fostering open and transparent communication, positioning Sunrun as an industry leader that sets high standards for reliability and trustworthiness. By doing the right thing for our customers, this role helps ensure Sunrun remains a model for excellence in the industry while maintaining good standing with regulatory entities.

In close collaboration with Sunrun's Policy and Legal teams, the CX Solutions Regulatory Staff is responsible for representing Sunrun with professionalism and integrity, ensuring alignment between business operations and regulatory expectations. This role works across departments and with other regional CX Solutions staff to promote consistency in best practices, resolve challenges, and enhance overall customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Relationship Management with Regulators and Agencies: Serve as the primary point of contact and trusted representative of Sunrun to third-party regulators and oversight agencies’ complaint departments. Build and maintain positive, proactive partnerships founded on transparency, trust, and mutual respect.

• Industry Leadership and Advocacy: Position Sunrun as a role model in the industry by exemplifying high standards, reliability, and a commitment to doing the right thing for customers. Advocate for practices that enhance trust and accountability across the sector.

• Collaboration with Policy and Legal Teams: Partner closely with Sunrun’s policy and legal teams to ensure alignment on regulatory strategy, compliance initiatives, and external communications. 

• Escalation Prevention and Resolution: Lead efforts to prevent escalations by identifying and addressing potential regulatory concerns proactively. Manage resolution processes with professionalism and efficiency, ensuring compliance with regulatory requirements.

• Cross-Functional Coordination: Collaborate with regional CX Solutions staff and internal business leaders to share best practices, resolve roadblocks, and align on region-specific challenges and opportunities.

• Process and Policy Implementation: Influence, implement, and manage region-specific processes that promote regulatory compliance, customer satisfaction, and operational efficiency.

• Feedback and Continuous Improvement: Monitor trends and issues across the assigned region, delivering actionable insights to leadership and ensuring effective follow-through. Use feedback loops to refine processes and drive continuous improvement initiatives.

• Project Management: Lead or contribute to region-specific projects, including those with regulatory or financial implications, ensuring seamless execution and alignment with Sunrun’s objectives.

This role is critical in promoting Sunrun’s reputation as a trusted, customer-focused leader in the industry, maintaining strong regulatory relationships, and driving operational excellence across the organization.

REQUIREMENTS

• High school diploma or equivalent education; Bachelor’s degree preferred.

• 6+ years of relevant work experience, preferably with customer success, project management, planning, or coordination experience.

• Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings.