Sr Director Analyst - HR Operations & Shared Services (REMOTE US)

About the role:

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

We’re looking for an experienced HR professional to help Chief Human Resource Officers (CHROs) rethink the scope and scale of their HR Operations (HR Shared Services, People Relations, AI and HR Technology,) and key partners (HR Business Process Outsourcing Providers, Contingent Workforce Management Providers, Payroll Providers) – especially in the era of AI. You will be conducting research on a range of topics including, but not limited to, HR operations strategy operating models, talent, and technology.  Your advice will help senior HR leaders at hundreds of client organizations--spanning every major industry vertical and region--meet the challenges of an increasingly complex and constantly changing business environment. 

If you’ve had significant HR Operations and Shared Services leadership responsibilities and are eager to write research and advise CHROs--outside of a traditional consulting engagement model--then this is the role for you.  We are specifically looking for someone to join our team who can speak to and write about HR operations topics--setting HR operations strategy, evolving HR operations operating models, understanding talent and technological needs. 

Please note this position is an individual contributor role.

What you will do:

• Create high quality, clear, actionable, “must have research” content based on best practices and methodologies – HR Operations (HR Shared Services, People Relations, HR Technology, People Analytics) and key partners (HR Business Process Outsourcing Providers, Contingent Workforce Management Providers, Payroll Providers) 

• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

• Demonstrate thought leadership in establishing Insights positions across a team of analysts

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

• Provide high quality and timely content peer review

• Build credibility as an industry expert to represent Gartner insights, methodology and strategy

• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community

• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery

• Be a mentor and a coach by supporting more junior team members

• Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need:

• Bachelor's degree and 12+ years of relevant field or industry experience or an