Jobs and Careers

AYS/ Guest Services- La Concha Key West

Key West, United Statesfull_timeVerifiedPosted 28 May 2026

About the role

What you will be doing

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

Qualifications

What we are looking for

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.