Critical Environment Operations Manager- Program Management

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager – Program Management, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
• Lead a team of Program Manager professionals supporting Microsoft's online services.
• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency 
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives 
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring 
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio 
• Ensure compliance with infrastructure operations standardization 
• Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I 
• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success
• Coordinate, plan, schedule, and supervise CE audits and compliance verifications
• Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects
• Embody our culture and values.

Qualifications

 Required Qualifications:

• High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • OR equivalent experience
• 1+ year(s) of people management experience.

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Backgr