Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Resiliency Group Manager within PNC’s Technology organization, you will be based in Pittsburgh, PA or one of PNC’s technology and innovation hubs (Cleveland, OH / Birmingham, AL / Dallas, TX / Phoenix, AZ). The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Business Resiliency Group Manager will be responsible for continuous build-out and enhancements of the resiliency framework including:

• Driving the strategy of adjusting, building, developing, maintaining, and testing the Company’s business resiliency program through impact analysis, risk assessment, and develop/modify plans for stronger resiliency and testing.
• Establish the execution of priority resiliency framework initiatives (technical and operational)
• Establish/Refine definitions, roles and responsibilities, testing/practices to execute, as well as the engagement model for each dimension of the framework with key stakeholders.
• Socialize the program by driving awareness and engagement throughout the organization.
• Lead technical and operational change management through a standardized resiliency approach and governance.

Your team will lead dry run exercises, work on new initiatives, improve on operational resiliencies, identify critical processes and channels for customer and engineering capabilities to those systems to strengthen their resistance to outages.

This high-level leader will also advise and guide senior leadership to prepare for emergencies and other disruptive events. The ability to navigate through crisis management and deploy the business continuity plan will be important for your success in this role.

To be successful, you will need to have:
• Experience with a large financial services or business consulting firm
• Understanding of financial / banking regulations
• Experience moving from continuity to resiliency, building a program
• Strong Critical Thinking
• Technology and Operational Risk
• Leader of leaders (player/coach)
• Proven ability to be strategic and in the weeds when needed
• Multi-tasking with demanding timelines

Job Description

• Governs the Enterprise wide business resiliency and continuity function and lifecycle to ensure the organization proactively plans and effectively responds to potential crises. Plans and oversees the execution of the organization's crisis response.
• Leads planning and testing strategy for technology and operations. Oversees the execution of business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Acts as a subject matter expert on business continuity issues.
• Forms the vision and strategy for business continuity lifecycle planning and business impact analysis. Responsible for driving resiliency and recovery strategies of human capital, supplier and operational/data centers.
• Guides the organizations' business units through the development of their crisis management plans, ensuring they have complied with organization-wide strategies.
• Creates an environment of consistent and effective crisis management that protects the business, builds relationships and develops awareness and accountability for crisis management. Supervises the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessin